2828
The Fault code isThe Fault code is
“11”, the UPS“11”, the UPS
beeps continuously.beeps continuously.
Battery low or batteryBattery low or battery
not connected.not connected.
Check the batteryCheck the battery. If the battery . If the battery isis
damaged, replace the batterydamaged, replace the battery
immediately and ensure that theimmediately and ensure that the
battery breaker is in “ON”battery breaker is in “ON”
position.position.
The utility power isThe utility power is
normal, but thenormal, but the
UPS can not turnUPS can not turn
into Line modeinto Line mode
Maintain switch looseMaintain switch loose
Please contact the distributor orPlease contact the distributor or
service service center.center.
Battery dischargingBattery discharging
time diminishestime diminishes
Battery not yet beenBattery not yet been
fully charged.fully charged.
Keep UPS connected to utilityKeep UPS connected to utility
power persistently for more thanpower persistently for more than
10 hours to recharge the10 hours to recharge the
batteries again.batteries again.
UPS overloaded.UPS overloaded.
Check the loads and remove theCheck the loads and remove the
non-critical equipment.non-critical equipment.
Battery aged.Battery aged.
Replace the batteries. PleaseReplace the batteries. Please
contact the distributor to obtaincontact the distributor to obtain
the parts and replacementthe parts and replacement
service.service.
The UPS cannotThe UPS cannot
power on afterpower on after
pressing the ONpressing the ON
buttonbutton
The ON button isThe ON button is
pressed too pressed too brieflybriefly..
Press the ON button for morePress the ON button for more
than 1 second.than 1 second.
The UPS is notThe UPS is not
connected to theconnected to the
battery or the batterybattery or the battery
pack voltage is too low.pack voltage is too low.
Check the battery or recharge theCheck the battery or recharge the
battery.battery.
UPS fault.UPS fault.
Please contact the distributor orPlease contact the distributor or
service service center.center.
When you contact the service center, please provide the followingWhen you contact the service center, please provide the following
information:information:
●●
Model No. anModel No. and the d the serial No. of the serial No. of the UPS.UPS.
●● The date The date when when the problem the problem arose.arose.
●● Complete description of the problem, including the LCD display,Complete description of the problem, including the LCD display,
code, alarm warning, and power condition and load capacity. If yourcode, alarm warning, and power condition and load capacity. If your
UPS is a long backup time model, you may also provide theUPS is a long backup time model, you may also provide the
information of the external battery pack.information of the external battery pack.
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