14
Returning your system to its factory condition
If your computer experiences problems that are not recoverable by other methods,
you may need to reinstall everything to return your system to its factory condition.
You can recover from either your hard drive or the recovery backup you have
created.
• If you can still run Windows and have not deleted the recovery partition, see
"Recovering from Windows" on page 14.
• If you cannot run Windows, your original hard drive has been completely re-
formatted or you have installed a replacement hard drive, see "Recovering from
a recovery backup" on page 16.
Recovering from Windows
Start Acer Recovery Management:
•From Start, type 'Recovery' and then click Acer Recovery Management in the
list of apps.
Two options are available, Restore Factory Settings (Reset my PC) or
Customized Restore (Refresh my PC).
Restore Factory Settings deletes everything on your hard drive, then reinstalls
Windows and all software and drivers that were pre-installed on your system. If you
can access important files on your hard drive, back them up now. See "Restore
Factory Settings with Acer Recovery Management" on page 15.
Customized Restore will attempt to retain your files (user data) but will reinstall all
software and drivers. Software installed since you purchased your PC will be
removed (except software installed from the Windows Store). See "Customized
Restore with Acer Recovery Management" on page 16.
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