Acorto 2000s - Page 150

2030-0164
-
Section
'1
6: Acorto Procedures
Acorto
Service
Code
Procedure
Acorto
Requires
that
everry service
call be "Coded"
at
the
time
of
closing.
The
Service
Code identilies
the specific
machine failures
and
action
taken
to repair.
The
Service
Codes
are
certegorized
by
component
and include:
.
The
failure
errea
and/or
component
.
The
trouble
found
.
The
Action
'faken
to repair
the machine
Example
Service
Code
Look-Up
Table
Completer
Failed
Gornponent
lrouble
Found
Repair
Code
rr_\
N4ILK
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t)IR I Y
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(
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ADJIJSTEI)
I:
(
l.l,ANLI)
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BLD
)5M\
AZ,B].(
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It
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r
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t
-trP(iRADIrl)
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Example
A
customer
calls
in
for
a
"no
milk" problem
on a model
2000.
'fhe
techrrician
on
location
discovers
a Brokr:n
Milk
Valve
Assembly
and
replaces
it.
The
resultilg
cclde
recorded
on
the
Servir:e
Fax
Request
Sheet in
the
Scrvice
code
Box.
SERVICE
CODES:
05M\/
AZ
B3
You
ma-v
provide
up
to
two service
codes per
service
call.
'fhe
primary
code
should
be listed
first.
The
Service
code
inlbrmati.n
is
required
on
Acofio's
Fax
Request
Form
and
alr
service
work
orders.
Incomplete
documentation
is
returned
to
the
servicing
agency
for
correction.
For
complete
instructions
using
Service
Codes.
refer
to
the
Acorto
Service
Gode
Book.
Acorto
2000s/i
Technical
Support