Acorto 2000s - Page 151

Section
1 6: Acorto
Procedures
Parts Return
Policy
To
qualifu
for reimbursement
on
warranty and/or
contract
parts,
the
Servicing
Agency,must
maintain
a basic
stock
of
parts
as listed
on the
recommended
parts list.
The Servicing
Agency
must
have
placed
an
order
to
replenish the
parl within seven
(7)
days of the
part
being
used.
If a
Servicing
Agency
has to order and/or
return
a
part
not on the
recommended
parts list
Acorto will
pay
for shipping the
part
back to
Acorto.
Return
pafts must be shipped
and
received
by
Acorto within
30 days of
removal
from
tfte
machine
and
must
be
non-obsolete
merchandise
with all
parts intact
(as
shippeclfrom
Acorto).
The
parts
warrantl' from
Acorto
is one
year fbr
a
new machine and
90
days
for
service
replacements.
New
CPU
boards
that are installed
as a service replacement
carry
a
one-year
warrant),
while
the
remanufactured
ones carry the standard
90-day
warranry.
Acorto has determined
that
there
are
some
items
that are
consumable and do
not need
to be re,turned. but they
must have
a
Return
Authorization
Form
(RA
Form).
All
parts
returned
to
Acorto
MUST
have a Returned
Authorization
Form
completed and
each
part
must
have
a
Return Material
Tag filled out
properlv.
A l5o handling fee
will be charged
for
any tags
or forms not
filled
out completely.
Returnr:d
parts
must be
shipped
UPS
Grourrd.
The shipping
fees
are
reimbursed.
Trr
qualily
for
reimbursement,
parts must
be shipped tJPS
Ground and
returned within
30 dayr; of
removal.
Contact
Acorto for additional
returned
authorization
supplies.
16-6
Acorto 2000s/i Technical
SupPort