Acorto 2000s - Page 158

2030-017A
-
Section 17. Custoner
Service &
Training
Acorto,
Val
ue-Added
Service
Value-added
Service
is the foundation
of Acofio's
success.
Any
service
organizations
growth
depends
upon
providing quality
service
and
building
solid
relationships
with
custorrLers.
Service technicians
are
tlre kev
to
building
and
maintaining
customr3r
relationships.
Technicians
are
the
ambassadors
of
the
companies
they
reprersent.
As
a technician
servicing
Acorto
Machines,
you
will
see Acorto
customers
on
average
3 to
5 times
pervear:
ntore
than any
olher
represenlative
0f
Autrlo.
This
is
why
Customer
Seryice
is the foundation
of all
that we
do
on a
dav-to-dav
basis.
While
Acorto
manuf'actures
Espresso
machines.
our
ability
to
grow
depends
upon
our relationship
with
our customers.
Value
Added
Service
Equipment
repair
is
the
llasic
responsibility
of
a technician.
The
technician's
responsibility
is
to
master
the
ability
to troubleshoot
and
solve
difficult
rrroblems.
This.
however,
only
addresses
one
aspect
of the repair.
The
most
important1ob
of a
technician
is
ro
understand
the customer's
perception
of
the
problem.
only
wlren
vou
address
what
the
customer perceives
as
the problem
have you
provided
Customer
Service.
Forming
a strong
Relationship
depends
on
your
ability
to
provide
eff-ective
Customer
service.
Most
curstolners
are
indebted
by the
service
you
provide.
After
all,
thel
have
customers
too,
and
it is
a difficult
conversation
when
they
have
to tell
their
customers
that
the
machine
is
broken.
Not
to
mention
the lost
revenue.
To
further
illustrate
the level
of indebtedness.
consider
how
many
times you
have
been
offered
something
in
return
for
the service
vou
provided.
"can
I get
you
some
lunch"?
Acorto
2000s/i
Technical
Support
1-7 E