Acorto 2000s - Page 159

Each
time
you contact
a
customer.
you have
potential
to
build
Equity.
Equit-v
is
like
a bank
account.
When
you
have
a
positive
experience
with a customer,
you
make
a
deposit.
Customers
remember
you
and
your ability
to
provide
what is
right for
them.
Each
opportunity
to service
a
customer
must be
capitalized
in the
most constructive
means
oossible.
As
you
provide
solid
Customer
Service.
establish
a
good Relationship
and
build
equity.
you will
find
that
your custonrers
begin
to
Trust
you. Trust
is important
wLen
nraking
decisions
that
you know
are
in the customer's
best interest.
Would
you
recomrnend
a
piece of
equipment
to
a customer
who
you know had
no faith
in
your
abilities?
Maybe,
but
I doubt
that
you would
be successful.
Customer
Service,
Relationships,
Equity
and
Trust,
are
the foundation
the
true
goal: l\
Value
Added
Service.
Partrrerships
are
give and take.
You
give
great
iervice:
you
take
the
benefit
of
being
able
to suggest
nerv
ideas.
'lhe
cuslomer
gives
your ideas credence;
they
take
the
benefit
of
your
cllstomer
service.
When
added
all
together.
the customer
wins
because
their
equiprnent
is
working and
making
money.
You win
because
you
can
recommend
more
reliable equipment
and
make
your
job
a
more
r:njoyable.
Your
company
wins
because
thel
reap the
benefits of a
solid
reputation
and
potential
new
sales.
t/-o
Acorto
2000s/i
Technical
SuPPort