Acorto 2000s - Page 160

2030-017A
Section
17: Customer
Service &
Trainino
G.U.E.S.T.
G
Greet
the Customer
U
Understand
your
Customer
E
Empathize
with
your
Customer
S
Solve
the Problem
T
Train
the Customer
Greet
the Customer
I-low you
Greet
tlre
C'ustomer
sets thc tonc
the entire
service
call.
The
remainder
of
the communication.
for
both
today's
service
call and
futlrre
service
calls.
w,ill
be
aflbcted
by
this initial
meeting
with
the
customer.
Providing
a professional
inrage
is
the first
step in
building
a
solid relationship
with
the
customer.
lmagr:
includes
professional
attire and greeting
the
customer
in
a
professional
manner.
When greeting
the
customen.
make sure
you:
'
Provide
a well groomed
appearance
-
preferably
wearing
a
uniform
.
Offer
a businr:ss
card
if
you
have
one
.
Ask
to
speak
to the
person
requested
service
'
Introduce
yourself-:
Include
your
name,
the company
your
represent
and
the
reason
for yorrr
visil
Greeting
"Hi,
I'm
Alex
with
Awesome
Service
XyZ
company,
is
Bob
here?
He
reported
a
problem
with
your
Acorto
espresso
machine."
(going
to
get
caller)
"Hi
Bob, (Hand
out
business
card
if
you
have
one)
I'm
Alex
with
Awesome
service
XYZ
company.
I'm
here
to repair
the
pro.blem
with
your
espresso
machine,
what
can
you
tell me
about
it?"
N
N
N
N
N
Acorto
2OOOsii
Technical
Support
tt-t