Add-com A10L - Other Party Cannot Hear You; Poor Sound Quality

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I hear well but the other party can’t hear me well

1. Check if the microphone is well positioned near your mouth. The best microphone position is

inch (25mm) from your lower lip, or closer.

2. Increase and adjust the Transmit volume level.

3. Check whether your ampliﬁer is muted by the Mute button.

4. Check your headset by swapping it for a known working headset

The sound quality is bad: Echo, resonance, “hollow” sound, howling or squealing

1. Excessive transmission levels: Reduce your transmission volume. Phone a colleague to help

you get the correct level.

2. Excessive receiving levels: Turn down your receiving volume. If high background noise in your

ofﬁce is forcing you to turn up your volume, consider changing to binaural headphones.

3. Faulty headset: Check your headset by swapping it for a known working headset.

Troubleshooting

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