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After-sales service and warranty scope
Provide correct operation methods and maintenance items, provide valid car purchase tickets,
warranty cards, and the address and contact number of the warranty unit.
2.Users should operate correctly according to the product manual. Any performance failure
caused by production quality，according to relevant laws and national Three Guarantees regula-
tions，the company shall uniformly fulfill the Three Guarantees obligations.
3.The company is responsible for the repair of faults outside the scope of the Three Guarantees
and the main components after the Three Guarantees period, but the fees shall be charged as
appropriate.
4.If the battery replacement exceeds the Three Guarantees period， the company will supply it at
the ex-factory price, but the battery must be recycled one by one and returned to the battery
manufacturer to ensure safety and avoid environmental pollution.
(-) warranty period for major parts
Details of warranty scope and term
It does not belong to the scope and content of the Three Guarantees:
1.Failure caused by user's failure to use, maintain and adjust according to the "instruction manual.
2.The user disassembles and refits himself, as well as faults caused by non-compliance with the
rules of use.
3.Faults caused by improper use, storage, or accidents.
4.There is no warranty card, and the "receipt link" is not sent back to our company, or vehicles with
inconsistent cards and goods.
5.Wearing parts and consumables shall not be provided in three packs. Including brake, seat bag,
plastic parts, spokes, RIM, brake cable, surface scratch, etc.
6.The cost of self-repair without the consent of the special maintenance unit.
7.After the accessories leave the factory, the shell is scratched or the shell is damaged without
repair. The lead is scratched or broken without repair.
Part name
Frame
Warranty Period (except human factors)
Warranty Service content
Natural open welding, desoldering and fracture
phenomena
Paint patches fall off
5 years
12months
12months
12months
12months
12months
12months
15 days
6 months
Free replacement
Free replacement
Free replacement
Free replacement
Free replacement
Half-year renewal and
half-year maintenance
Since the date of delivery,
the capacity is less than
60%. Free maintenance or
replacement
Free repair or replacement
Free replacement
front fork Frame,
Fender, chain cover,
Hanger
Handlebar, RIM,
Sprocket, crank,
Front or rear axle,
Flywheel and other
rotating parts
Motor
Controller. charger
Lithium battery
Inner tube
Paint parts
Fuse, Bulb, cable. switch,
brake shoe
Outer tire
Electroplating parts fall off
Damage or fracture of heat treatment parts
Rotor breaking, casing cracking. Winding damage
Circuit damage and component damage
Excessive capacity drop, no voltage
release, battery safety hazards
Air leakage caused by internal quality problems such
as trachoma will not be replaced after repair.
Large pieces fall off, obviously fade, blister, crack
Vulnerable parts, not covered by warranty
Replacement for cracking within 1 month (non-human factor)
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