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I keep going over my monthly limit for recorded clips, what can I do?
Recording
1. Check your recording rules and ensure that it is set to capture only what is needed.
2. Avoid setting rules that capture similar event/same events.
3. Talk to us about your monthly limit.
7 | Troubleshooting & FAQ’s
How will I know if I have reached my monthly limit?
You can find your monthly limit via your ADT Interactive Account. Use the ADT Interactive Web
browser version, go to Video and click on Recording Rule. This view will give you your monthly
limit and usage information. The usage will be highlighted in red if you have reached your limit
or are over limit. See below example:
Please refer to chapter 6 of this guide to set-up recording rules and calibrate your camera.
How can I set up calibration rules to maximise availability of video clips every month?
You can find your monthly upload limit via your ADT Interactive Account. Use the ADT
Interactive Web browser version, go to Video and click on Recording Rule. This view will give
you your monthly upload limit (based on your package) and usage information. See below
example:
What is my monthly upload limit for recorded clips?
Please Note: you cannot exceed or increase your monthly upload limit per month
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