13 14
11. Can I cycle pictures and videos together?
Yes, you could cycle play the pictures and videos together.
12. Why does it say "not in the range" or "Disable" after I enter the correct Wi-Fi
password?
Please check the Wi-Fi strength on the frame , if it's not strong , connect to
another Wi-Fi with stronger signal strength or connect to your smartphone's
hotspot to try.
13. Can I link multiple frames to one account and send same photos to all the
frame at the same time?
Yes, currently one client account can be bound to
unlimited photo
frames ,
and one photo frame can be bound to unlimited client accounts.
14. Can you delete the photos in the internal storage?
Yes, you can delete one or multiple photos under [Settings]>>>[Manage photos]
on the frame, after delete ,it will release memory space from your frame.
15. Do I need to register a new account on Uhale Photo App for binding to the
frame?
You can register a new account with your email when first use Uhale Photo, you
can also log in as a visitor, after you enter the code, it will bind the app to the
frame automatically.
16. Do I need to be connected to the same Wifi when I upload pictures to the
frame by app?
No, after pair the app with the frame, you could upload pictures and videos
from smartphones to the frame anywhere and at any time. Just make sure the
frame is connected to 2.4GHz Wi-Fi during upload.
17. Can you send multiple pictures or videos at one time?
You can't send pictures and videos at one time. It supports uploading 50 photos
or one video each time, please cut the video to 30 seconds before uploading.
18. Can it play ground music during the picture slideshow?
This frame does not support playing background music during slideshow.
For any inquiries with products, please feel free to contact us, we will
respond within 24 hours.
Official website: www.jenoteck.com
CONTACT US
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