Service requirements
Help us to help you
Please determine your type of enquiry before contacting us by confirming the
following;
• Your name and telephone number
• Date of Purchase and Invoice number
• Physical address where appliance is located
• Model and serial number of the appliance
• Clear and concise details of the fault
A service call must be logged on any fault you find on your unit.
This can be done by sending an email through to (ZA_Insure)
ZA_Insure@electrolux.com and providing the following information
• Proof of purchase
• Photo of unit serial plate
• Fault on unit
• Full address and Contact information
• Additional contact person
In the event of your appliance requiring a service please contact your local
Electrolux Service Centre;
011 897 4600 / 0800 222 825 (Tollfree in South Africa)
https://www.aeg.eo.za/
https://www.aeg.eo.za/support/warranties/
https://www.aeg.eo.za/support/contact-us/
Spares requirements
If spares are required for out of warranty work the following email address
can be contacted Spares@electrolux.com.
Please note on Gas units a Gas COC is required on any case request for warranty
or out of warranty work.
Please relay your email address when logging a call via telephone so we can follow
up on the case progress and ensure your experience is of the highest standard.
Customer Care
For general enquiries or information regarding Electrolux/ AEG appliances contact:
Customer Care Department
Electrolux S.A. (Pty) Ltd
3 Aberdeen Road, Industrial Sites
Benoni, Johannesburg, South Africa,1501
Telephone
AEG Appliances
Email web link
Website
0800 222 825 (Tollfree in SA)
http://aeg.eo.za/support/contact-us/
www.electrolux.co.za www.aeg.co.za
24 www.aeg.com
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