AFS Ingenico Desk 3500

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Summary

Ingenico Desk 3500 Quick Reference Guide

Included in Your Box

Lists the items included with the Ingenico Desk 3500 Terminal.

Device Keys Overview

Identifies and describes the function of the terminal's navigation and action keys.

Transaction Procedures

Re-Print Receipt

Steps to reprint previous transaction receipts by various search criteria.

Open;Close Tab Transactions

Instructions for opening, closing, or deleting customer tabs.

Credit Sales

Procedure for processing credit card sales transactions.

Debit Sales

Procedure for processing debit card sales transactions.

Manual Credit Sales

Steps for manually entering credit card details for a sale.

Credit Card Returns

Process for handling credit card refunds or returns.

Batch Settlement

Instructions for closing the batch and settling transactions.

Menu and Reporting Functions

Tip Adjustment

Guide for adjusting tips on completed transactions.

Reports Menu

Accessing and selecting various transaction reports.

Server Menu and Reports

Managing server information and generating server-specific reports.

The Ingenico Desk 3500 is a versatile payment terminal designed for agile financial systems, offering a comprehensive suite of features for various transaction types and administrative tasks. It is a countertop device that facilitates credit, debit, manual credit sales, credit card returns, tip adjustments, and batch settlements, in addition to managing open and closed tabs and generating various reports.

Function Description:

The primary function of the Ingenico Desk 3500 is to process electronic payments securely and efficiently. It supports multiple payment methods including swipe (magnetic stripe), insert (EMV chip cards), tap (NFC/contactless), and manual key-in entries. The device is equipped to handle both credit and debit card transactions, with specific workflows for each. For credit sales, it allows for server number entry, tip adjustment, and confirmation of total amounts. Debit sales incorporate PIN entry for enhanced security. Manual credit sales are supported for situations where the card is not physically present, requiring additional details like card number, expiration date, and CVC code, along with options for mail-order/telephone or e-commerce transactions. The terminal also facilitates credit card returns, allowing for the processing of refunds. Beyond transaction processing, the Desk 3500 includes robust administrative features such as reprinting receipts, managing open and closed tabs, adjusting tips post-transaction, and performing batch settlements to deposit funds. It also offers extensive reporting capabilities, including detailed, summary, server, unadjusted tip, open tabs, EMV, stored transactions, and recent error reports. Server management functions allow for adding, deleting, and printing server IDs, as well as configuring server prompts and wording.

Important Technical Specifications:

The Ingenico Desk 3500 comes with essential components to ensure its functionality. The package includes the Ingenico Desk 3500 Terminal itself, a Power Supply for continuous operation, and IP Cabling which supports both Phone Line and Ethernet connections, providing flexibility in network connectivity. This dual connectivity option ensures reliable communication for transaction processing, whether through a traditional phone line or a modern internet connection. The device also includes a Quick Reference Guide for immediate setup and troubleshooting, and a roll of paper for printing receipts. The terminal features a clear display and a numeric keypad with dedicated function keys for intuitive navigation and data entry. The keypad includes a "Red Key" for canceling or going back, a "Yellow Key" for backspacing, and a "Green Key" for entering or confirming actions. Navigation keys (up, down, left, right) allow for easy menu traversal.

Usage Features:

The Ingenico Desk 3500 is designed for ease of use with a clear, menu-driven interface.

Transaction Processing:
- Credit Sale: Initiated by pressing '0' (zero) for SALE, then '1' or Green ENTER for Credit. It guides the user through server number entry, card interaction (swipe, insert, tap), tip entry, and confirmation.
- Debit Sale: Also initiated by '0' (zero) for SALE, then '2' or scrolling to Debit and pressing Green ENTER. It includes server number entry, sale amount, card interaction, tip entry, and customer PIN entry.
- Manual Credit Sale: Follows the credit sale initiation, but prompts for manual entry of card details, expiration date, and additional information for card-not-present scenarios.
- Credit Card Return: Initiated by pressing '1' for RETURN, then '1' or Green ENTER for Credit. It requires server number, return amount, card interaction, and expiration date for keyed entries.
Receipt Management:
- Re-Print Receipt: Accessed by pressing '9' for OTHER, then '4' for REPRINT. Users can choose to reprint the last receipt or search by various criteria (All, Reference, Server, Invoice/PO, Account, Customer, RRN, Approval Code) and select MERCHANT COPY, CUSTOMER COPY, or BOTH.
Tab Management:
- Open/Close Tab: Accessed by pressing '2' for TAB. Users can select to Open, Close, or Delete a tab. Opening a tab involves entering server number and tab amount, followed by card interaction. Closing a tab allows selection via a search menu, displays the tab amount, and facilitates tip entry and confirmation.
Tip Adjustment:
- Accessed by pressing '5' for TIP ADJUSTMENT. Users can search for transactions by various criteria, select the transaction, enter the new tip amount, and confirm.
Batch Settlement:
- Initiated by pressing '8' for SETTLEMENT. The terminal prompts to confirm "Close Batch and Deposit Funds?". Selecting '2' or Green ENTER for YES processes the batch, connects with the server, displays "GB – Good Batch," and prints a batch report.

Maintenance Features:

While the manual does not explicitly detail maintenance procedures, the inclusion of a "Quick Reference Guide" and "A Roll of Paper" suggests basic user-level maintenance primarily involves:

Paper Replacement: The provision of a paper roll indicates that users will need to replace the thermal paper for receipt printing as it runs out. The design of most Ingenico terminals allows for easy drop-in paper loading.
Troubleshooting: The Quick Reference Guide likely contains basic troubleshooting steps for common issues, such as connectivity problems, paper jams, or transaction errors.
Software Updates: Although not mentioned, payment terminals typically receive software updates to ensure compliance with the latest security standards and payment regulations. These updates are usually managed remotely or through a service provider.
Cleaning: Regular cleaning of the device, especially the screen and keypad, would be standard practice to maintain hygiene and functionality, though specific instructions are not provided in this excerpt.
Merchant Support: The manual prominently features "Merchant Support" contact information (phone number, email, website), indicating that more complex maintenance or technical issues are handled by dedicated support channels. This includes assistance with device malfunctions, network connectivity issues, or transaction discrepancies.