VI. FAQ
① Q: Notice wrong password when checking real time videos.
A: Device visiting password probably has been changed by other people but you can enter
correct remote visiting password in the popup. If you forgot the password, you can press the
“reset” button for a long time and restart.
② Q: It shows device is offline in device listing.
A: Please check whether camera is connected with network properly and network indicator
light is always on or not.
Please check whether the router’s network is fine or not.
③ Q: What shall we do if phone APP can’t get any notifications?
A: Check whether alarm items & alarm notifications in alarm settings are switched on and
make sure you have deployed alarm successfully. Also whether android backgrounder have been
prohibited or not by SafeMgr.
④ Q: What shall we do if motion detection gives misinformation?
A: Update device firmware (above 14.0.07.76) and APP (above 00.46.00.13) so that you can
adjust motion detection sensitivity in APP settings or revise configuration files md_ level = 3(1~6,
the smaller, the more sensitive)
⑤ Q: Recorded videos files can’t be searched out on playback.
A: Please check whether SD card is damaged or not.
Please check the search time of recorded files and system time of camera.
⑥ Q: Camera can’t connect with Wi-Fi.
A: Confirm the input password is correct.
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