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Alcatel-Lucent Enterprise OpenTouch ALE-300 - User Manual

Alcatel-Lucent Enterprise OpenTouch ALE-300
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OpenTouch® Suite for MLE
ALE-300 Enterprise DeskPhone SIP
User manual
8AL91446ENAAed01
w2248

Table of Contents

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Summary

Introduction

1 Getting started

1.1 How to read this guide

Explains how to interpret labels and icons used in the manual.

1.2 Unboxing

Details the contents of the phone package and modular options.

1.3 Install Hold, Transfer and Conference Keys

Instructions on replacing default keys with specific function keys.

1.4 Login

Describes the process of logging into the communication server.

2 Getting to know your telephone

2.1 ALE-300 Enterprise DeskPhone

Overview of the ALE-300 Enterprise DeskPhone features and capabilities.

2.1.1 Phone description

Identifies and describes the physical components of the desk phone.

2.2 Smart Pad

Details the functions and navigation capabilities of the Smart Pad.

2.2.1 Description

Explains the different keys and their functionalities on the Smart Pad.

2.2.2 Smart Pad gesture

Illustrates how to interact with the Smart Pad using gestures like press and rotate.

2.2.3 LED

Explains the meaning of different LED colors and patterns on the Smart Pad.

2.3 Permanent features keys

Lists and describes the function of permanent keys on the desk phone.

2.4 Alphanumeric keyboard

2.5 Description of the homepage

2.5.1 Define the default homepage

Guides users on how to change the default display screen.

2.6 Status icons

2.7 User local menu

2.8 Information area

2.9 Connectors

2.9.1 Description of the connectors

Detailed explanation of each connector type and its purpose.

2.9.2 Powering the desk phone

Explains the methods for powering the desk phone.

2.9.3 Power boost

Describes the Power boost feature for increased USB power delivery.

2.9.4 USB hub

Information on using USB-C hubs with the desk phone.

2.10 Compatible accessories

2.11 Contacts

2.11.1 Contact card

Details the information displayed in a contact's card.

2.11.2 Create a new contact

Step-by-step guide to adding new contacts to the directory.

2.11.3 Add a contact from the call log to your local directory

Instructions for saving contacts from call history.

2.11.4 Modify a contact

How to edit existing contact information.

2.11.5 Delete a contact

Steps to remove contacts from the directory.

2.12 Call log

3 Using your telephone

3.1 Search by name feature

How to find contacts using the search function.

3.2 Make an audio call

Guides on initiating voice calls using different methods.

3.2.1 Using Dialpad

Instructions for making calls using the dialpad.

3.2.2 Using Contacts

How to make calls from the contact list.

3.2.3 Using Call log

How to make calls from the call log.

3.2.4 Using call by name

How to find and call contacts by name.

3.3 Receive an incoming call

3.3.1 Incoming call screen

Explains the information displayed for incoming calls.

3.3.2 Answer incoming call

Various methods to answer an incoming call.

3.3.3 Stop ringing

How to silence an incoming call without answering.

3.3.4 Divert the incoming call to your voicemail

How to redirect incoming calls to voicemail.

3.3.5 Ignore the call

Steps to ignore an incoming call.

3.4 Call Routing

3.4.1 Telephony status

Explains how call forwarding status is displayed.

3.4.2 Open call routing management

How to access the call routing settings.

3.4.3 Forward all incoming calls to your voicemail immediately

3.4.4 Forward all incoming calls to another number immediately

3.4.5 Forward all incoming calls to your voicemail when you are busy and;or if you dont reply

3.4.6 Forward all incoming calls to another number when you are busy and;or if you dont reply

3.4.7 Do not disturb

3.4.8 Cancelling all forwards

3.5 During audio call

3.6 Mute, so that your contact cannot hear you

3.6.1 From the set

Muting the microphone using the desk phone.

3.6.2 From the headset

Muting the microphone using a connected headset.

3.7 Switching between audio modes

3.8 Activating the loudspeaker during a conversation (handset lifted) - Group listening feature

3.9 Release the second call and retrieve the call on hold

3.10 Put a call on hold;retrieve a call on hold

3.11 Transfer a call

3.12 Sending DTMF signals

3.13 Make a second call

3.14 Receive a second call

3.15 Switch between two calls

3.16 Conference

3.17 Consulting your voice mailbox

3.18 Programmable keys

3.18.1 Create a programmable key

Step-by-step instructions for creating new programmable keys.

3.18.2 Modify a programmable key

How to change settings for existing programmable keys.

3.18.3 Delete programmable key

Steps to remove programmable keys.

4 Programming your telephone

4.1 Initializing your voice mailbox

Setting up the personal code for voicemail access.

4.2 Adjusting the audio functions

Customizing sound settings like ringtone and volume.

4.2.1 Define the ringtone

How to select and set the phone's ringtone.

4.2.1.1 Adjusting the ringer volume

Adjusting the volume level for incoming calls.

4.2.2 Activate;deactivate silent mode

How to enable or disable silent mode for calls.

4.2.3 Activate;deactivate meeting mode (progressive ringing)

4.2.4 Activate;deactivate discreet ring mode

4.2.5 Adjust ringer volume while a call arrives

4.3 Prefered device

4.4 Adjusting the brightness of the desk phone

4.4.1 Auto-adjusting of the brightness

Enabling automatic brightness adjustment based on ambient light.

4.4.1.1 Auto-adjusting of the display brightness

Setting up automatic brightness for the screen.

4.4.2 Adjust the brightness when the phone is in use

Manually adjusting screen brightness during phone usage.

4.4.3 Adjust the dimmed brightness when the phone is not in use

Adjusting screen brightness for idle state.

4.5 Selecting language

4.6 Install a USB accessory (Headset, Handsfree, Loudspeaker)

4.7 Contacting your administrator (Technical support)

4.7.1 Date code; Technical code

Information on finding the phone's identification codes.

4.7.2 Software version

How to check the installed software version.

4.7.3 Hardware model

How to find the phone's hardware model information.

4.7.4 Legal notice

Accessing important legal and regulatory information.

4.7.5 Network status

4.7.6 Network configuration

4.7.7 Send your desk phone or your add-on module to support

4.7.8 Auto upgrade the desk phone via USB key

4.7.9 Copy logs on USB drive

4.7.10 Restore factory settings

4.7.11 NOE mode

5 Accessories

5.1 List of accessories

A comprehensive list of compatible accessories for the desk phone.

5.1.1 USB accessories

Lists USB-compatible accessories like headsets and keyboards.

5.1.2 Other headsets

Information on other compatible headsets, including third-party options.

5.1.3 Other accessories

Lists non-USB accessories like handsets, wall kits, and customization kits.

5.2 ALE-150 SWB Corded Handset

5.2.1 Description

Describes the features of the ALE-150 SWB corded handset.

5.2.2 Unboxing

Lists the items included in the ALE-150 handset package.

5.2.3 Install a comfort wired handset

Step-by-step guide for connecting the corded handset.

5.3 Magnetic alphabetic keyboard: ALE-100 keyboard (USB)

5.3.1 Description

Describes the ALE-100 keyboard and its country variants.

5.3.2 Unboxing

Lists the items included in the ALE-100 keyboard package.

5.3.3 Installation

Instructions for connecting and installing the magnetic keyboard.

5.3.4 How to use the keyboard

Explains how to use the keyboard for text input and symbol access.

5.4 ALE-140 Customization kit

5.4.1 Description

Explains the purpose and available colors of the customization kits.

5.4.2 Unboxing

Lists the items included in the ALE-140 customization kit package.

5.4.3 Remove or install the customization kit

Guides on how to attach or detach the color customization pieces.

5.4.3.1 Remove the customization kit

5.4.3.2 Install the customization kit

5.5 ALE-110 Wall Mounting Kit

5.5.1 Prerequisites

Steps to switch LAN ports for wall mounting compatibility.

5.5.2 Wall mount installation

Guides on how to physically install the wall mounting bracket.

5.6 Third parties headset certified in Developer and Solution Partner Program (DSPP)

6 Ordering information

7 Guarantee and clauses

7.1 Safety Instructions

Important safety precautions and guidelines for using the equipment.

7.2 Regulatory Statements

Details compliance and regulatory information for different regions.

Summary

Introduction

1 Getting started

1.1 How to read this guide

Explains how to interpret labels and icons used in the manual.

1.2 Unboxing

Details the contents of the phone package and modular options.

1.3 Install Hold, Transfer and Conference Keys

Instructions on replacing default keys with specific function keys.

1.4 Login

Describes the process of logging into the communication server.

2 Getting to know your telephone

2.1 ALE-300 Enterprise DeskPhone

Overview of the ALE-300 Enterprise DeskPhone features and capabilities.

2.1.1 Phone description

Identifies and describes the physical components of the desk phone.

2.2 Smart Pad

Details the functions and navigation capabilities of the Smart Pad.

2.2.1 Description

Explains the different keys and their functionalities on the Smart Pad.

2.2.2 Smart Pad gesture

Illustrates how to interact with the Smart Pad using gestures like press and rotate.

2.2.3 LED

Explains the meaning of different LED colors and patterns on the Smart Pad.

2.3 Permanent features keys

Lists and describes the function of permanent keys on the desk phone.

2.4 Alphanumeric keyboard

2.5 Description of the homepage

2.5.1 Define the default homepage

Guides users on how to change the default display screen.

2.6 Status icons

2.7 User local menu

2.8 Information area

2.9 Connectors

2.9.1 Description of the connectors

Detailed explanation of each connector type and its purpose.

2.9.2 Powering the desk phone

Explains the methods for powering the desk phone.

2.9.3 Power boost

Describes the Power boost feature for increased USB power delivery.

2.9.4 USB hub

Information on using USB-C hubs with the desk phone.

2.10 Compatible accessories

2.11 Contacts

2.11.1 Contact card

Details the information displayed in a contact's card.

2.11.2 Create a new contact

Step-by-step guide to adding new contacts to the directory.

2.11.3 Add a contact from the call log to your local directory

Instructions for saving contacts from call history.

2.11.4 Modify a contact

How to edit existing contact information.

2.11.5 Delete a contact

Steps to remove contacts from the directory.

2.12 Call log

3 Using your telephone

3.1 Search by name feature

How to find contacts using the search function.

3.2 Make an audio call

Guides on initiating voice calls using different methods.

3.2.1 Using Dialpad

Instructions for making calls using the dialpad.

3.2.2 Using Contacts

How to make calls from the contact list.

3.2.3 Using Call log

How to make calls from the call log.

3.2.4 Using call by name

How to find and call contacts by name.

3.3 Receive an incoming call

3.3.1 Incoming call screen

Explains the information displayed for incoming calls.

3.3.2 Answer incoming call

Various methods to answer an incoming call.

3.3.3 Stop ringing

How to silence an incoming call without answering.

3.3.4 Divert the incoming call to your voicemail

How to redirect incoming calls to voicemail.

3.3.5 Ignore the call

Steps to ignore an incoming call.

3.4 Call Routing

3.4.1 Telephony status

Explains how call forwarding status is displayed.

3.4.2 Open call routing management

How to access the call routing settings.

3.4.3 Forward all incoming calls to your voicemail immediately

3.4.4 Forward all incoming calls to another number immediately

3.4.5 Forward all incoming calls to your voicemail when you are busy and;or if you dont reply

3.4.6 Forward all incoming calls to another number when you are busy and;or if you dont reply

3.4.7 Do not disturb

3.4.8 Cancelling all forwards

3.5 During audio call

3.6 Mute, so that your contact cannot hear you

3.6.1 From the set

Muting the microphone using the desk phone.

3.6.2 From the headset

Muting the microphone using a connected headset.

3.7 Switching between audio modes

3.8 Activating the loudspeaker during a conversation (handset lifted) - Group listening feature

3.9 Release the second call and retrieve the call on hold

3.10 Put a call on hold;retrieve a call on hold

3.11 Transfer a call

3.12 Sending DTMF signals

3.13 Make a second call

3.14 Receive a second call

3.15 Switch between two calls

3.16 Conference

3.17 Consulting your voice mailbox

3.18 Programmable keys

3.18.1 Create a programmable key

Step-by-step instructions for creating new programmable keys.

3.18.2 Modify a programmable key

How to change settings for existing programmable keys.

3.18.3 Delete programmable key

Steps to remove programmable keys.

4 Programming your telephone

4.1 Initializing your voice mailbox

Setting up the personal code for voicemail access.

4.2 Adjusting the audio functions

Customizing sound settings like ringtone and volume.

4.2.1 Define the ringtone

How to select and set the phone's ringtone.

4.2.1.1 Adjusting the ringer volume

Adjusting the volume level for incoming calls.

4.2.2 Activate;deactivate silent mode

How to enable or disable silent mode for calls.

4.2.3 Activate;deactivate meeting mode (progressive ringing)

4.2.4 Activate;deactivate discreet ring mode

4.2.5 Adjust ringer volume while a call arrives

4.3 Prefered device

4.4 Adjusting the brightness of the desk phone

4.4.1 Auto-adjusting of the brightness

Enabling automatic brightness adjustment based on ambient light.

4.4.1.1 Auto-adjusting of the display brightness

Setting up automatic brightness for the screen.

4.4.2 Adjust the brightness when the phone is in use

Manually adjusting screen brightness during phone usage.

4.4.3 Adjust the dimmed brightness when the phone is not in use

Adjusting screen brightness for idle state.

4.5 Selecting language

4.6 Install a USB accessory (Headset, Handsfree, Loudspeaker)

4.7 Contacting your administrator (Technical support)

4.7.1 Date code; Technical code

Information on finding the phone's identification codes.

4.7.2 Software version

How to check the installed software version.

4.7.3 Hardware model

How to find the phone's hardware model information.

4.7.4 Legal notice

Accessing important legal and regulatory information.

4.7.5 Network status

4.7.6 Network configuration

4.7.7 Send your desk phone or your add-on module to support

4.7.8 Auto upgrade the desk phone via USB key

4.7.9 Copy logs on USB drive

4.7.10 Restore factory settings

4.7.11 NOE mode

5 Accessories

5.1 List of accessories

A comprehensive list of compatible accessories for the desk phone.

5.1.1 USB accessories

Lists USB-compatible accessories like headsets and keyboards.

5.1.2 Other headsets

Information on other compatible headsets, including third-party options.

5.1.3 Other accessories

Lists non-USB accessories like handsets, wall kits, and customization kits.

5.2 ALE-150 SWB Corded Handset

5.2.1 Description

Describes the features of the ALE-150 SWB corded handset.

5.2.2 Unboxing

Lists the items included in the ALE-150 handset package.

5.2.3 Install a comfort wired handset

Step-by-step guide for connecting the corded handset.

5.3 Magnetic alphabetic keyboard: ALE-100 keyboard (USB)

5.3.1 Description

Describes the ALE-100 keyboard and its country variants.

5.3.2 Unboxing

Lists the items included in the ALE-100 keyboard package.

5.3.3 Installation

Instructions for connecting and installing the magnetic keyboard.

5.3.4 How to use the keyboard

Explains how to use the keyboard for text input and symbol access.

5.4 ALE-140 Customization kit

5.4.1 Description

Explains the purpose and available colors of the customization kits.

5.4.2 Unboxing

Lists the items included in the ALE-140 customization kit package.

5.4.3 Remove or install the customization kit

Guides on how to attach or detach the color customization pieces.

5.4.3.1 Remove the customization kit

5.4.3.2 Install the customization kit

5.5 ALE-110 Wall Mounting Kit

5.5.1 Prerequisites

Steps to switch LAN ports for wall mounting compatibility.

5.5.2 Wall mount installation

Guides on how to physically install the wall mounting bracket.

5.6 Third parties headset certified in Developer and Solution Partner Program (DSPP)

6 Ordering information

7 Guarantee and clauses

7.1 Safety Instructions

Important safety precautions and guidelines for using the equipment.

7.2 Regulatory Statements

Details compliance and regulatory information for different regions.

Alcatel-Lucent Enterprise OpenTouch ALE-300 Specifications

General IconGeneral
BrandAlcatel-Lucent Enterprise
ModelOpenTouch ALE-300
CategoryIP Phone
LanguageEnglish

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