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• Make sure that your phone is connected to a
network, and the network is not overloaded or
unavailable.
• Check your subscription status with your operator
(credit,
• SIM card valid, etc.).
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and
connected to a network (check for overloaded or
unavailable network).
• Check your subscription status with your operator
(credit, SIM card valid, etc.).
• Make sure that you have not forwarded incoming
calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call
is received
• Check that you have subscribed to this service with
your operator.
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the
Volume up/down key.
• Check the network strength. Move to a location with
stronger signal strength.
• Make sure that the receiver, connector, or speaker on your
phone is clean.
I can't use the features described in the manual
• Check with your operator to make sure that your
subscription includes this service.
• Make sure that this feature doesn't require an Alcatel
• accessory.
When I select a number from my contacts, the number
can't be dialed
• Make sure that you have correctly recorded the number
in your file.
• Make sure that you have selected the country code
when calling an international number.
I can't add a contact
• Make sure that your SIM card contacts are not full;
delete some files or save the files to the phone.
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