How to fix Alcatel A3 that can't be switched on or is frozen?
If your Alcatel Cell Phone won't switch on or is frozen, try the following: * Charge it for at least 20 minutes to ensure it has enough battery power. * Press and hold the Power key to reset it. * Reset the phone using the Power key and the Volume up key (hold both together), or update the software using the Mobile Upgrade tool.
What to do if my Alcatel Cell Phone has not responded for several minutes?
If your Alcatel Cell Phone has not responded for several minutes, try these steps: * Restart your phone by pressing and holding the Power key. * Use Factory data reset to reset the phone or Mobile Upgrade to update software.
Why my Alcatel A3 turns off by itself?
If your Alcatel Cell Phone turns off by itself: * Ensure your screen locks when not in use and that you're not accidentally pressing the Power key when the screen is unlocked. * Check the battery charge level. * Use Factory data reset to reset the phone or FOTA/Mobile Upgrade to update the software.
What to do if my Alcatel Cell Phone says 'Invalid SIM card'?
If your Alcatel Cell Phone displays 'Invalid SIM card': * Ensure the SIM card is correctly inserted. * Check that the chip on your SIM card isn't damaged or scratched. * Make sure the service for your SIM card is active.
What to do if SIM card PIN is locked on my Alcatel A3 Cell Phone?
If your Alcatel Cell Phone's SIM card is PIN locked: * Contact your network operator to get the PUK code (Personal Unblocking Key).
Why my Alcatel A3 can't charge properly?
If your Alcatel Cell Phone isn't charging correctly: * Ensure you're using the Alcatel charger that came with the phone. * If the battery has been empty for a long time, it might take about 20 minutes for the charging indicator to appear. * Make sure you're charging the phone in normal temperature conditions (0°C to +40°C). * If you're abroad, verify that the voltage input is compatible.
Why my Alcatel A3 Cell Phone can't connect to a network or shows "No service"?
If your Alcatel Cell Phone can't connect to a network or shows "No service", consider the following: * Try connecting in another location. * Verify network coverage with your operator. * Check with your operator to ensure your SIM card is valid. * If the network is overloaded, try connecting at a later time.
Why I am unable to make outgoing calls on my Alcatel Cell Phone?
If you are unable to make outgoing calls on your Alcatel Cell Phone: * Ensure you've dialed a valid number and touched Call. * For international calls, verify the country and area codes. * Make sure your phone is connected to a network that isn't overloaded or unavailable. * Check your subscription status with your operator (credit, SIM card valid, etc.). * Ensure you haven't barred outgoing calls. * Confirm that your phone is not in Aeroplane mode.
Why my Alcatel A3 can't connect to the Internet?
If your Alcatel Cell Phone can't connect to the Internet: * Check that the IMEI number (press *#06#) matches the one on your warranty card or box. * Ensure your SIM card's internet access service is active. * Check your phone's internet connection settings. * Make sure you're in an area with network coverage. * Try connecting later or in another location.
Why I am unable to receive incoming calls on my Alcatel A3?
If you are unable to receive incoming calls on your Alcatel Cell Phone: * Make sure your phone is on and connected to a network that isn't overloaded or unavailable. * Check your subscription status with your operator (credit, valid SIM card, etc.). * Ensure you haven't forwarded incoming calls or barred certain calls. * Confirm that your phone isn't in Aeroplane mode.
General| Screen shape | Flat |
|---|---|
| Second display | No |
| Display diagonal | 5 \ |
| Touch technology | Multi-touch |
| Touchscreen type | Capacitive |
| Display resolution | 1280 x 720 pixels |
| Processor cores | 8 |
| Processor family | - |
| Processor frequency | 1.25 GHz |
| RAM capacity | 1.5 GB |
| Compatible memory cards | MicroSD (TransFlash) |
| Maximum memory card size | 32 GB |
| Internal storage capacity | 16 GB |
| Flash type | LED |
| Rear camera type | Single camera |
| Rear camera resolution (numeric) | 13 MP |
| Front camera resolution (numeric) | 5 MP |
| 4G standard | LTE |
| 2G standards | GSM |
| SIM card type | NanoSIM |
| Wi-Fi standards | 802.11b, 802.11g, Wi-Fi 4 (802.11n) |
| Bluetooth version | 4.2 |
| Mobile network generation | 4G |
| USB version | 2.0 |
| USB connector type | Micro-USB |
| HDMI ports quantity | 0 |
| Headphone connectivity | 3.5 mm |
| Multimedia Messaging Service (MMS) | Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network |
| Form factor | Bar |
| Product color | White |
| Themes | Wallpapers |
| Personalization | Icons, Menu, Shortcuts |
| Personal info management (PIM) | Alarm clock, Calculator, Calendar, Events reminder, Notes, To-do list |
| App distribution platform | Google Play |
| Operating system installed | Android 6.0 |
| Talk time (3G) | - h |
| Battery capacity | 2460 mAh |
Weight and Dimensions| Depth | 8.6 mm |
|---|---|
| Width | 70.5 mm |
| Height | 142 mm |
| Weight | 135 g |
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