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When I select a number from my contacts, the
number cannot be dialed
•Make sure that you have correctly recorded the number
in your file
•Make sure that you have selected the country prefix
when calling a foreign country
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full; delete
some files or save the files in the phone contacts (i.e.
your professional or personal directories)
My callers are unable to leave messages on my
voicemail
•Contact your network operator to check service
availability
I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly
entered in "My numbers"
•Try later if the network is busy
I am unable to send and receive MMS
•Check your phone memory availability as it might be full
•Contact your network operator to check service
availability and check MMS parameters
•Verify the server center number or your MMS profile
with your operator
•The server center may be swamped, try again later
The flickering
icon is displayed on my standby
screen
•You have saved too many short messages on your SIM
card; delete some of them or archive them in the phone
memory
Unable to receive incoming calls
•Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
•Check your subscription status with your operator
(credit, SIM card valid, etc.)
•Make sure you have not forwarded incoming calls
•Make sure that you have not barred certain calls
•Make sure that your phone is not in flight mode
The caller’s name/number does not appear when
a call is received
•Check that you have subscribed to this service with
your operator
•Your caller has concealed his/her name or number
I cannot find my contacts
•Make sure your SIM card is not broken
•Make sure your SIM card is inserted properly
•Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the
navigation key
•Check the network strength
•Make sure that the receiver, connector or speaker on
your phone is clean
I am unable to use the features described in the
manual
•Check with your operator to make sure that your
subscription includes this service
•Make sure this feature does not require an ALCATEL
ONE TOUCH accessory