What to do if Alcatraz IP Access Controllers Rock does not appear on the Admin Portal?
If the Rock does not appear on the Admin Portal, verify that ports are open and firewall rules are correctly configured.
Why does the alcatraz Rock show IP:0.0.0.0, SN:0.0.0.0, GW:0.0.0.0, SRV:onboarding.alcatraz.ai?
If the info bar shows IP:0.0.0.0, SN:0.0.0.0, GW:0.0.0.0, SRV:onboarding.alcatraz.ai, check for loose network connections, as the status bar icon and info bar IP address both indicate a problem with network connections.
What to do if this icon appears in the status bar of alcatraz Rock?
Check PoE power.
How to fix alcatraz Rock IP Access Controllers progress bar not completing boot?
To resolve a progress bar that does not complete booting, power cycle the device.
What to do if Alcatraz IP Access Controllers Rock does not show this icon after scanning in QR code?
If the Rock doesn't show the icon after scanning the QR code, try the following: 1. Hold the QR code image further away. 2. Print the QR code on a piece of paper. 3. Verify there is no reflection on the QR code.
General| Product Type | IP Access Controller |
|---|---|
| Operating System | Embedded Linux |
| Ingress Protection Rating | IP65 |
| Warranty | 2 years |
| Communication | TCP/IP |
| Power Supply | 12V DC |
| Authentication Methods | PIN |
| Operating Temperature | -20°C to 60°C |
| Power Consumption | 5W |
| Communication Interface | Ethernet, RS-485 |
| Supported Protocols | TCP/IP |
| Number of Doors Supported | 1 |
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