What to do if Alcatraz IP Access Controllers Rock does not appear on the Admin Portal?
If the Rock does not appear on the Admin Portal, verify that ports are open and firewall rules are correctly configured.
Why does the alcatraz Rock show IP:0.0.0.0, SN:0.0.0.0, GW:0.0.0.0, SRV:onboarding.alcatraz.ai?
If the info bar shows IP:0.0.0.0, SN:0.0.0.0, GW:0.0.0.0, SRV:onboarding.alcatraz.ai, check for loose network connections, as the status bar icon and info bar IP address both indicate a problem with network connections.
What to do if this icon appears in the status bar of alcatraz Rock?
Check PoE power.
How to fix alcatraz Rock IP Access Controllers progress bar not completing boot?
To resolve a progress bar that does not complete booting, power cycle the device.
What to do if Alcatraz IP Access Controllers Rock does not show this icon after scanning in QR code?
If the Rock doesn't show the icon after scanning the QR code, try the following: 1. Hold the QR code image further away. 2. Print the QR code on a piece of paper. 3. Verify there is no reflection on the QR code.
Provides a general understanding of the Alcatraz Rock's capabilities and functionality.
Explains the touchless access experience, 3D facial recognition, and edge processing.
Details the various intelligent features including access control, tailgating, mask detection, and video streaming.
Outlines the Rock's compatibility with various badge credentials, readers, and access control infrastructures.
Lists necessary tools, hardware, network, and credential requirements for cloud-hosted installations.
Details specific requirements for on-premise solutions, including network considerations.
Explains how the Rock uses QR codes for network settings configuration via its camera.
Guides users through the Admin Portal's feature to generate network configuration QR codes.
Information on finding the Device ID and understanding the status icons during setup.
Instructions for physically installing the Rock to the wall, including mounting and wiring.
Steps involved in powering on the Rock after physical installation.
Describes the three sections of the Rock's OLED display: Status, Main, and Info.
Details the tests to confirm successful wiring, auto-enrollment, and 1FA authentication.
Explains the default state of the Rock, including Demo Mode and auto-enrollment behavior.
Lists requirements before performing the installation tests, such as having a valid badge.
Guides through the first badge-in for the auto-enrollment process.
Guides through the second badge-in for the auto-enrollment process.
Details the test for authentication without presenting a badge after enrollment.
Guides through setting up the Rock's network IP addresses and connectivity.
Details the process of associating the Rock with the Alcatraz Admin Portal.
Explains how to set the operational mode (e.g., 1FA, 2FA, Mask) for the Rock.
Covers setting up the card format for badge readers and organizations.
Describes how the Rock suspends operations in response to a Hold signal from the ACS.
Explains tamper detection mechanisms and how alerts are generated.
Details the two methods for performing a factory reset on the Rock device.
Provides information on the product's warranty terms and conditions.
Links to essential documents like the Install Guide and Technical Specification Sheet.
Offers contact information for support, FAQs, and how-to guides.
Provides solutions for common issues with icons, network, and device status.
Explains the meaning and visual representation of various icons displayed on the Rock.
General| Product Type | IP Access Controller |
|---|---|
| Operating System | Embedded Linux |
| Ingress Protection Rating | IP65 |
| Warranty | 2 years |
| Communication | TCP/IP |
| Power Supply | 12V DC |
| Authentication Methods | PIN |
| Operating Temperature | -20°C to 60°C |
| Power Consumption | 5W |
| Communication Interface | Ethernet, RS-485 |
| Supported Protocols | TCP/IP |
| Number of Doors Supported | 1 |
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