Heart Rate Monitor Troubleshooting/FAQs
AFTER SALES SUPPORT service@produktservice.info / www.produktservice.info 1-800-493-9137
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What can the reason be for the calorie consumption/fat burning not being
correct?
Please check the entry of date of birth and weight. The calorie consumption
measurement is only a computed approximation. The device cannot provide an exact
calculation of calorie consumption.
What should I do if my weight changes?
Enter the new weight, as the previously entered weight remains saved until it is
changed.
How can the heart rate monitor contribute to me keeping fit?
Example: If you have body weight of approx. 60 kg (~132 lbs) and walk/run 10000
steps per day, you can consume around 300 Kcal per day.
Why is the heart rate monitor not displaying a heart rate?
- Please check the chest strap. Possible error sources are:
- The chest strap is not placed correctly.
- The skin is too cold or too dry.
- The sensor contact surfaces are not moistened or are dirty.
- Atmospheric or radio interferences occur, e.g. from high-voltage lines (above
ground and underground), overhead cables, electric motors, car motors, mobile
phones, aircraft, etc.
- Battery in chest strap too weak – please replace.
- Distance to the chest strap is too large
- (max. 60 cm = ~ 23.6 inches).
- Signals from other chest straps in a vicinity of less than 2 metres can cause
incorrect values.
The heart rate display is not correct, why?
- Perhaps the sensor contact surfaces of the chest strap are not moistened.
- Check the chest strap for firmer positioning around the chest.
- Also check the battery.
- It is not advisable to simultaneously use the heart rate monitor and a radio
bicycle computer, as the signals from the bicycle computer transmitter can cause
functional errors with the heart rate monitor.
- Signals from other chest straps in the vicinity of less than 2 metres can cause
incorrect values.
Why is the heart rate monitor displaying a heart rate that is fluctuating/too
high?
This can be caused by:
- Electromagnetic disturbances, e.g. from high-voltage lines (above ground and
underground), overhead cables, electric motors, car motors, mobile phones,
other training devices, etc.
- Fluctuations in heart rate are absolutely normal. The heart rate can fluctuate
daily, it depends on many factors.
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