Alen A375 - Troubleshooting Common Issues; Filter Indicator Light Reset; Contacting Customer Support

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www.alen.com 1-800-630-2396
TROUBLESHOOTING TIPS
How do I reset the lter indicator light? I put in a new lter but the light is
still illuminated.
After changing the lter, RESET the lter indicator by holding down TIMER while the unit is
ON until the illuminated clean indicator light disappears.
Can I clean the lter?
The black mesh layer on the front of the lter, known as the Prelter, captures large dust
and hair. This layer is held on with Velcro
®
-like strips. This Prelter can be vacuumed in
place to maintain efcient operation of the unit. No other layers or parts of the lter can
be washed, cleaned, or otherwise reused. Please replace the lter regularly to maintain
optimal performance.
How can I tell if my UV lights have burnt out?
Turn on the UV lights by pressing UV and set the fan speed to 1. Make sure the room that the
unit is placed in is dark. Look through the top of the unit where the air blows out to see if there
is a blue glow. This glow is quite faint, so you may need to press the UV button on/off several
times to see if you notice a difference. If there is no glow, then the UV lights have burnt out and
need to be replaced. Visit www.AlenCorp.com or call 1-800-630-2396 to order a replacement
UV light. UV lights are like normal light bulbs and will last approximately 9 to 12 months when
operated continuously.
I have an issue not listed in this manual.
Please visit www.AlenCorp.com and send us a message or call 1-800-630-2396. A customer
service representative will respond to your inquiry in a timely manner, in most cases within a
couple of hours.
What information do I need when I contact customer service for warranty?
Please refer to the rating label on the side of the unit. This rating label has your unit’s lot code
and other important information we need to assist you.