Limited Warranty Information
Thank you for choosing one of our products! We aim to please with our wide range of products including
Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed from the highest
quality materials. In the event that we have not achieved our usual standard of excellence, we will repair or
replace, at our discretion within the warranty period. A valid proof of purchase with the purchase date
clearly indicated must be provided. Photos of defective merchandise will also be required to help
distinguish the actual cause of the defect. Please read below for a detailed description of warranty
coverage.
Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper
storage that allows water to freeze within a product may cause damage, is considered
negligence and will not be covered under this warranty. The use of “hard water” and/or
caustic cleaners can affect the painted or other finishes. Failure to keep the unit clean and use
of such additives/cleaners will also void the warranty. Please note: for fountains, it is normal for
some splashing to occur and protecting the immediate surfaces is not the responsibility of Alpine
Corporation
Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up using
standard paint. The paint & UV protection is designed protect the entire finish against
breakdown of color. As with any product, all finishes with time will gradually fade and
discolor. The warranty will only cover against severe or complete fading within the first year
from date of purchase with the above exclusion.
Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you
purchased the product. If that not an option, you can contact Alpine Corporation at
www.alpine4u.com. When contacting Alpine Corporation, you must be prepared to show
proof of purchase, provide photographs and any other information needed to validate your
claim. This may be necessary to distinguish between a partial or complete replacement of a
defective product. The warranty does not cover any damages due to ordinary wear & tear
and/or vandalism. For fountains and/or items with multiple parts, the warranty will ONLY cover
the individual component of the unit/item that may be defective. Replacement parts can be made
available to a consumer through the original selling party, or an approved parts retailer. If this is
not an option, contact our customer service department. Item is covered under one year limited
warranty from the date of purchase. When requesting replacement parts due to a warranty claim
after 30 days of purchase, credit card information will be requested for shipping charges.
Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to
1. Damages caused in Transit
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless specified
5. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper
installation and/or modifications have occurred. This includes any and/or all defects arising out of freezing
water damage, hard water damage, failure to keep the unit clean and free of harmful additives such as
bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also does not cover any
additional charges or installation, removal, disposal and/or shipping costs or consequential damage
associated with any warranty claim
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