Altec NanoPods User Manual

NanoPods (MZX559) Troubleshooting Guide
Bluetooth Troubleshooting
• How to avoid Bluetooth interference/interruptions:
Always have a clear line of sight between your Bluetooth device and source device. Be aware of
obstacles in front of your devices.
Try to shutdown products that have Bluetooth, but not are not being used. They are often the reason for
interference even though they are not being used.
Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass
through such thick walls.
Bluetooth signals cannot travel through water.
• Pairing issues with a Smartphone or Tablet:
1. First, try to restart the Bluetooth connection on your source device by switching Bluetooth off and on
again with a short pause in between.
2. "Forget" (remove) the previously paired connection in your Bluetooth settings if you had once paired
with our product.
3. Try to restart the device by powering it off and on again, and after restarting try to establish a Bluetooth
connection to your product.
4. Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.
You should now have a successful pairing with our device, but if you are still experiencing issues then
contact us again.
Resetting True Wireless Headphones
• Reset #1:
Take both earbuds out of the charging case.
Press and hold both earbuds touch sensor down until you see both LED red lights flash red and blue –
approx. 9 seconds
Put both earbuds back into the charging case. Wait 3-5 seconds. Take both earbuds out of the charging
case. The left earbud will stop flashing while the right continues to flash red and blue.

Altec NanoPods Specifications

General

Driver Size	6mm
Frequency Response	20Hz - 20kHz
Type	True Wireless
Bluetooth Version	5.0
Impedance	16Ω
Weight	4.5g (per earbud)

Summary

Bluetooth Troubleshooting

Avoiding Bluetooth Interference

Tips to maintain a clear line of sight and minimize interference from other devices or obstacles.

Pairing Issues with Smartphone or Tablet

Steps to troubleshoot and resolve problems encountered during the Bluetooth pairing process.

Resetting True Wireless Headphones

Reset Procedure #1

Instructions for the first method to factory reset the NanoPods by holding earbud touch sensors.

Reset Procedure #2

Instructions for the second method to factory reset the NanoPods using specific touch sensor actions.

Cleaning and Maintenance

Cleaning Earbud Charging Contacts

Guidance on cleaning charging contacts to resolve charging issues caused by dirt or debris.

Product Information and FAQs

Waterproof Rating and Usage

Details on the IPX5 water and sweat resistance and suitability for sports and workouts.

Call Handling

Information on using the integrated microphone to answer and manage calls.

Connectivity and Pairing

Steps for automatic power on, pairing with devices, and connecting to Bluetooth.

Charging and Battery Life

Information on charging the earbuds and case, and their respective battery performance.

Troubleshooting Sound Issues

Solutions for intermittent sound cutting, drops, or audio interruptions.

Earbud Functions and Controls

Overview of touch controls for volume, track selection, voice assistant, and call management.

Warranty and Lost Earbuds

Details on the 1-Year Limited Warranty and how to proceed if earbuds are lost or broken.