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WARRANTY CLAIM PROCESS
Should you have a warranty claim, please contact our service
department/customer care.
Alva will investigate, refurbish or replace such item as required
in terms of the warranty.
In instances where warranty claims cannot be repaired or
replaced, Alva can at its sole discretion opt to replace the item
with something of equal or greater value.
At Alva’s discretion, we may request to return such items for
assessment.
This warranty will be voided for the following reasons:
Product Warranty Periods
BBQ Body 1 year, no rust/burn damage
1 year paint work (excluding
fading or discoloration)
Stainless Steel Burners 1 year, no rust/burn damage
Vaporiser 1 year, no rust/burn damage
Piezo Ignition and Valves 1 year, no rust/burn damage
Grease Tray 1 year, no rust/burn damage
Cooking grates 1 year, no rust/burn damage
All remaining parts 1 year
• Damages, deterioration and/or rust, which is caused by
weather, obvious misuse, commercial or industrial use,
alterations or modications, vandalism and/or neglect.
• Damages caused to burners and gas hoses by insects,
rats or mice.
• Exposure to salt air and/or chlorine sources.
• Severe weather conditions.
• Fat re due to poor care and maintenance.
• The use of any parts that are not the manufactured and
supplied will invalidate this warranty in its entirety.
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