Amazon Basics Smart Light Bulb Troubleshooting Guide
Q: What if I lose the quick start guide, how can I set up my smart light
bulb?
A: You can set up your device via two alternative setup methods:
1. Alternative method 1- Add the device with the barcode on the
light bulb.
2. Alternative method 2 - Add the device without a barcode
The detail instructions can be found under User Manual Section 2.1
"Alternate setup methods".
You can also follow the video shown on the detail page.
Q: What should I do if I see error code (-1:-1:-1:-1) during my Alexa setup?
A: Make sure your phone has Bluetooth turned on throughout the entire
setup process and the device you are trying to setup is in pairing mode.
Restart your device by powering it off and on, and then set up again.
If you need additional support, contact us by calling +1 877-485-0385 or
start a chat here:
https://www.amazon.com/gp/help/customer/contact-us
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