Troubleshooting
Problem
Possible Cause Solution
1.
Fireplace turns off 1. Fireplace has overheated
1. Reset switch by turning main
and will not turn on.
and safety device has caused
thermal switch to disconnect
or home circuit breaker has
opened.
power switch off and waiting 10
minutes then turning it back on
or reset circuit breaker.
2.
Flame is not moving. 1. Loose wiring.
2. Flame motor defective.
3.
Flame rod out of place.
1.
Inspect wiring for loose con-
nections.
2.
Call a qualified service techni-
cian to replace flame motor.
3."Flame Rod" out of place due to
rough transit/handling of
the
product. This issue
can be
corrected as simple as removing
the glass, flipping the fireplace
upside down, removing a set of
screws that are
holding
the
bottom frame plate and placing
the flame rod back into place.
3.
Flame is not visible. 1. Wiring is loose.
1. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace if
necessary.
2. Push the flame button to high.
4.
Log set and/or
ember is not
glowing.
5.
Remote control
does not work.
6.
Fireplace will not
come on when
switch is flipped to
ON.
1.Wiring is loose.
2.Ember is in off mode.
1.
Low batteries.
2.
Not aiming control correctly.
3.
Defective remote control and
/or sensor.
1.
Fireplace is not plugged in to
an electrical outlet.
2.
Control failure.
3.
Breaker tripped.
1.
Disconnect from power source
and inspect wiring for loose
connections and repair or replace
if necessary.
2.
Ensure the ember button is
pressed until on high.
1.
Replace batteries in
remote control.
2.
Aim control at sensor located
directly behind glass screen in
center of unit just above logs.
3.
Replace remote control and/or
sensor.
1.
Check plug.
2.
Call a qualified service techni-
cian.
3.
Reset breaker.
DISCONNECT THE APPLIANCE COMPLETELY AND LET COOL PRIOR TO ANY SERVICE. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
! WARNING
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