Anker NEBULA 4k - Troubleshooting

Audio format
MPEG1/2/4, MVC, MP3, AAC/AAC+, WMA/WMA-pro,
FLAC, OGG (AC3, Dolby Digital Plus) and other audio
formats
Wi-Fi network
Wi-Fi 2.4G/5.0GHz 802.11 a/b/g/n/ac
Bluetooth version
5.0
Operation
temperature
0℃~40℃
7. Troubleshooting
Issue
Possible reason(s)
Solution
No display
Some USB ports don't provide
enough continuous power.
Connect with AC power outlet.
No sound
The streaming dongle is muted.
Press the mute button again to
restore volume.
The volume level is too low.
Turn up the volume.
Fail to connect
the network
The cable is not connected in a
proper way.
Please reconnect.
Wi-Fi is closed or the signal is
too weak.
Turn on the Wi-Fi or adjust the
position of your router.
Controller
failure
The remote control is not paired
correctly to the TV box.
Try to re-pair.
The remote control has a low
battery.
Change the batteries.
The remote control is broken.
Contact our customer service
center.
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