anko KRC641 - FAQs and Troubleshooting Guide; Common Malfunctions and Solutions

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FAQS AND TROUBLESHOOTING GUIDE
Malfunction Possible reason Solution
Indicator light
can’t be turned
on
1. Power is off
Check whether power cord is well
connected
2. Circuit failure
Contact Kmart customer service team
for further advice
Heating element
doesn’t heat
1. Circuit failure
2. Fuse
3. Heating element has problem
Contact Kmart customer service team
for further advice
Indicator light is
on, But heating
element
doesn’t heat
1. Circuit failure
2. Heating element has problem
Contact Kmart customer service team
for further advice
Rice is
undercooked
1. Too much or insufficient
ingredients in the cooking pot
Change the ratio of water and rice,
between Min and Max scale
2. Ratio of Rice versus Water
incorrect
Change the proportion of water and
rice
3. Cooking pot is not properly
seated
Remove/clean deposits from external
surface from cooking pot and
appliance internal wall and heating
plate surfaces
4. Cooking pot is deformed
5. Circuit failure
6. Sensor has problem
Contact Kmart customer service team
for further advice
Rice is
overcooked
1. Cooking pot is not properly
seated
Remove/clean deposits from external
surface from cooking pot and
appliance internal wall and heating
plate surfaces
2. Cooking pot is deformed
3. Circuit failure
4. Sensor has problem
Contact Kmart customer service team
for further advice
Warm mode
starts
automatically
before cooking
process finished
1. Cooking pot is not in rice cooker
2. Heating while no water in the
cooking pot
Disconnect from mains power allow
the appliance to cool down, rice
cooker will work normally again after
cooling down
Overflow when
cooking congee
1. Too much ingredients inside
cooking pot
Adjust quantity of the ingredients
Display on the
screen is E1/E2/
E3/E4/E5
1. Circuit failure
Disconnect from mains power for 20
minutes, if malfunction again, contact
Kmart customer service team for
further advice