Anran POE Security Camera System User Manual

FAQ
POE Security Camera System

Anran POE Security Camera System Specifications

General

Weather Resistance	IP66
Motion Detection	Yes
Lens	3.6mm
Video Resolution	1920 x 1080 (1080P)
Connectivity	Wired, POE
Number of Cameras	8
Night Vision	Up to 100ft
Remote Viewing	Yes, via App
Power Supply	POE (Power over Ethernet)
Number of Channels	8

Summary

Basic Question

What's the warranty?

Details product warranty, free technical support, and free brand-new parts for replacement.

Does it support PTZ control?

Explains that the system does not support PTZ but allows zoom on monitor and mobile app.

What is the working temperature of camera?

Specifies the camera's operating temperature range is between -20°C and +60°C.

Does the system support Audio?

Clarifies that the system does not support audio function, only video viewing.

Does the Camera need to connect with power supply?

States cameras are powered via Ethernet cable, not requiring separate power supply.

Does the POE security system needs Internet?

Explains local operation is possible, but internet is needed for remote access via smartphone or PC.

Can I connect the system with home wifi to strengthen the signal?

Clarifies the system cannot connect directly to WiFi; NVR requires a network cable to the router.

What is the working distance between NVR and camera?

Recommends 50-100 meters for POE NVR and camera, dependent on cable quality.

What should I do if I forget the password of the system?

Instructs to provide the monitor's time to tech support for a super password.

Does the camera need batteries or power supply?

Confirms cameras use Ethernet for continuous power, not batteries.

HDD Issue

How to check the NVR whether install the HDD?

Provides methods to check HDD installation via NVR box screws or system's HDD Manage menu.

When HDD is full, do I need to delete recordings?

Explains loop recording auto-overwrites old footage when the hard drive is full.

Which hard drive does POE security systems use?

States ANRAN POE systems support up to 4TB HDD (Internal, SATA Interface, 3.5 inches).

HDD not found or not recognized error.

Addresses "HDD not found" or "HDD not recognized" errors and provides troubleshooting steps.

System remote access Issue

NAT status shows "Connecting" despite network connection.

Offers solutions for NAT status stuck on "Connecting", including checking ethernet, enabling Cloud1/DHCP, and rebooting.

System fails to automatically reconnect after power failure.

Guides on enabling DHCP and checking router settings to resolve auto-reconnection issues post-power failure.

Camera/Picture Issue

Monitor shows black screen, no signal, or unsupported resolution.

Provides troubleshooting for display issues, focusing on resolution compatibility and cable checks.

Camera shows "out of resolution", "IP conflict", or no picture.

Details steps to resolve camera connectivity issues like IP conflicts or no picture by checking cables and re-adding cameras.

All cameras disconnected or no picture.

Advises on troubleshooting when all cameras lose connection, including restarting and re-adding cameras.

Camera picture is blurry or cloudy.

Explains humidity can cause blurriness and suggests airing out the camera to resolve it.

NVR/System Issue

NVR reboots automatically.

Offers troubleshooting steps for automatic NVR reboots, including system reset and checking power supply.

APP Issue

Mobile and PC setup for APP remote access.

Provides links and instructions for setting up remote access via the mobile app and PC.

Motion Detection/Alarm Issue

Recording based on motion detection and email alarm setup.

Offers links to guides for setting up motion detection recording and email alarms.