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Chapter 32
What You’ll Be Using
To troubleshoot your iPad, you need to use the following:
> The Home button
The Settings app
> The On/Off button
iTunes on your computer
> The iPad’s USB cable
An App Is Frozen
It’s rare, but sometimes the iPad seems to freeze when you’re running an app,
andyour iPad’s screen becomes unresponsive to your touch. The fix is quite
simple—just press the Home button and you’ll quit the app. If the app doesn’t
quit, try pressing and holding the Home button for five to ten seconds. If the
program continues to misbehave after you restart it, you may want to check for
updates to the app or even uninstall it. Updating and uninstalling apps are cov-
eredin Chapter11.
Your iPad Runs Sluggishly or Freezes
If you’re familiar with the old world of computers, you know that one of the simplest,
yet mysterious, solutions to fixing a broken computer is to turn it off and turn it
on again. On Windows PCs, you can accomplish this task by pressing the magical
CTRL-ALT-DEL keystroke combination, but with the iPad, you can duplicate this reset
process by simply turning your iPad off, waiting a minute or two, then turning it
back on.
The process of turning a computer off and back on clears its memory of any
misbehaving programs that may have somehow managed to foul up your com-
puter. Sometimes a poorly written app can mess with your iPad’s memory, prevent-
ing other apps from running correctly. If an iPad app seems frozen, unresponsive,
or sluggish, you may need to restart your iPad.
To restart your iPad, follow these steps:
1. Hold down the On/Off button and Home button at the same time. After a
few seconds, the red slider appears at the top of the screen, and then the
screen should flash off and your iPad should shut down.
2. Release both the On/Off button and Home button.
3. Wait a bit.
4. Press the On/Off button to turn your iPad back on.
5. (Optional) If that doesn’t do the trick, try restoring your iPad (see “Restoring
Your iPad” on page 276).
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