Apple iPad series - Page 296

Troubleshooting Your iPad
|
275
iTunes Won’t Recognize Your iPad
To transfer files back and forth between an iPad and a computer, you must
use iTunes. However, sometimes you may connect your iPad to your computer
and iTunes won’t recognize that it’s connected, which means you can’t transfer
anyfiles.
To fix this problem, you have several alternatives:
> Unplug your iPad’s USB cable from the computer and plug it back into the
computer, using the same USB port or trying a different USB port. Plug it
directly into the computer’s USB port and not in a USB port on a hub. Also
try unplugging other devices plugged into USB ports.
> Keep the iPad plugged into your computer and restart your computer.
> Choose iTunes
4Check for Updates (Mac) or Help4Check for Updates
(Windows) to download and install the latest version of iTunes.
> Make sure you have the latest operating system version for your computer
(Mac OS X or Windows).
Your iPad Cannot Access the Internet
If you’re trying to get on the Internet but can’t seem to connect, there could be a
multitude of problems that may not be related to your iPad at all, whether you’re
trying to connect using Wi-Fi or a cellular telephone network. First, you could be in
a “dead zone” for Wi-Fi or cellular telephone connectivity, which could be caused
by buildings or poor coverage in your particular area.
If possible, try connecting through Wi-Fi using another device (such as a
laptop computer) or connect to your cellular telephone network using a mobile
phone. (Just make sure that mobile phone uses the same cellular telephone net-
work as your iPad.)
If you’re positive that there is adequate Wi-Fi or cellular telephone cover-
age in your area, then check to make sure you have turned Airplane Mode off and
turned Wi-Fi on. As a last resort, you can reset the network settings. To do this,
follow these steps:
1. From the Home screen, tap Settings.
2. Make sure the Airplane Mode on/off switch is OFF.
3. Tap Wi-Fi. The Wi-Fi Networks settings screen appears. Make sure the
Wi-Fi on/off switch is ON. If you don’t see any networks displayed under
theChoose a Network category, there may not be any Wi-Fi coverage in
your area.
4. (Optional) Tap General in the left pane. The General settings screen appears.
5. (Optional) Scroll down the General settings screen and tap Reset. The Reset
settings screen appears.
6. (Optional) Tap Reset Network Settings.