Apple iPad - Page 27

iPad General Troubleshooting — Quick Reference Sheet 27
2010-04-30
Quick Reference Sheet
When troubleshooting the iPad, reference the quick xes in the order listed.
IMPORTANT: These steps are not eective for all iPad issues. Apply only the steps
necessary to isolate and resolve the issue.
Quick Fix Action
Update to Latest
Software
Make sure the iPad has the latest software updates
- Use iTunes to check for the latest version of the iPhone OS
- Use iTunes version 9.1 or later
Connect your iPad to the computer. Select iPad in the Source List. In
the Summary panel, click “Check for Updates” to see if there’s a new
version of the iPad software available. Click Update to install the latest
version.
Charge the Battery Connect to a power outlet using the included USB cable and 10W
USB Power Adapter to charge the battery. Do not charge via the
computer port. Note: The iPad 30-pin USB cable is interchangeable
with the iPod/iPhone 30-pin USB cable.
Force Quit an
Application
Press and hold the Sleep/Wake button on top of iPad for a few
seconds until a red slider appears, then press and hold the Home
button until the application quits.
Restart A restart forces the device to close all open les and powers o all
hardware components.
1. Press and hold the Sleep/Wake button until a red slider appears.
2. Slide your nger across the slider to turn o iPad.
3. To turn iPad on, press and hold the Sleep/Wake button until the
Apple logo appears.
Reset A reset resolves only one specic issue: an unresponsive device you
cannot restart.
Press and hold both the Sleep/Wake button and the Home button for
at least ten seconds, until the Apple logo appears.
Reset All Settings All preferences are reset, but no data or media are deleted. From the
Home screen choose Settings > General > Reset > Reset All Settings.
Erase All Content
and Settings
1
Same as Restore, but it doesn’t reinstall the system software. From the
Home screen choose Settings > General > Reset > Erase All Content
and Settings
Restore
1
A restore erases all user content, settings, and operating system les,
and then reinstalls only the operating system. Restore with iTunes.
Recovery Mode
Restore
1
Recovery mode loads only the rmware drivers necessary for iTunes
to recognize the device. See Recovery Mode Restore topic in this
chapter.
Device Firmware
Update (DFU)
Restore
1
Device Firmware Update allows you to perform a restore when
all other attempts to restore the device fail. See Device Firmware
Update (DFU) topic in this chapter.
1
Warning: This erases all content .