Apple iPad - Page 28

iPad General Troubleshooting — Visual Mechanical Inspection 28
2010-04-30
Visual Mechanical Inspection
Perform a visual mechanical inspection before troubleshooting to identify conditions and
causes that may aect warranty coverage.
Tools
• Cotton gloves (922-1592)
• Soft ESD brush
• Lighted otoscope
• Dent tool (922-8022)
• Compressed-gas duster (diuoroethane only) with straw nozzle
iPad Warranty Coverage
Apple covers defects in materials and workmanship on the iPad under normal use for a period
of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser. Apple’s
policy is to replace products showing defects that are not the result of an obvious external
cause, and to oer out-of-warranty (OOW) paid service for products exhibiting repairable
damage. The iPad warranty covers failures caused solely by manufacturing defects, regardless of
accidental or liquid damage.
Issues Not Covered Under the Warranty
This warranty does not apply to:
• Damage caused by use with non-Apple products
• Damage caused by accident, abuse, misuse, ood, re, earthquake or other external causes
• Damage caused by operating the product outside the permitted or intended uses described
by Apple
• Damage caused by service (including upgrades and expansions) performed by anyone who
is not a representative of Apple or an Apple Authorized Service Provider (AASP)
• A product or part that has been modied to alter functionality or capability without the
written permission of Apple
• Consumable parts, such as batteries or protective coatings designed to diminish over time,
unless damage has occurred due to a defect in materials or workmanship
• Damage caused by intentional separation, opening, or disassembly of enclosure
• Cosmetic damage from external causes, including but not limited to dents, abrasions,
scratches on case, discoloration, cracking, peeling of metal or plastic parts of enclosure
Important:
• Failures due to material or foreign objects in the ports are not covered under the iPad
warranty, but may be eligible for OOW paid service.
• Cosmetic blemishes caused by normal use are not covered under the iPad warranty.
• Certain damage is ineligible for service, including liquid damage; catastrophic damage
caused by abuse, such as the device separating into multiple pieces; and inoperability
caused by unauthorized modications.