iPad General Troubleshooting 39
2010-04-30
Restore the iPhone OS on the Device
A restore returns the device software to factory condition, providing a clean installation for
troubleshooting
Key Points
• A restore erases all user content, settings, and operating system les, and then reinstalls only
the operating system.
• A restore is time-consuming, especially if you have to download the restore package and/or
resync content.
• The restore package is approximately 250 MB and can take a long time to download on
slow networks.
• When the restore is complete, test the device before restoring a backup or syncing content.
• Note: Do not set up as a new device, as this can erase previous backups. Copy or rename
the backup folder before proceeding; location of this folder is listed in Knowledge Base
article HT1414, “Backing Up, updating, and restoring your iPhone and iPod touch
software.”
To restore your iPad:
1. Make sure you are using the latest version of iTunes.
2. Connect iPad to the computer. If possible, sync iPad with iTunes before restoring to back up
your most recent data and settings.
3. In the left column under Devices, click on your iPad, then click on Restore in the Summary
tab.
Note: Restore will delete all media and data. All settings will be reset as well.
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