Apple iPad - Page 38

iPad General Troubleshooting 38
2010-04-30
Reinstall iTunes on the Computer
Reinstalling iTunes is an important device troubleshooting step. iTunes relies on
AppleMobileDevice support (AMDS) to recognize, communicate, and sync content to and from
devices that use the iPhone OS. Following are examples of hardware and software components
that can cause connectivity issues:
Hardware:
• The device
• Dock Connector to USB cables
• The computer’s USB ports
• USB hubs
Software:
• The iPhone OS on the device
• The computer’s AMDS components
Get the latest version of iTunes at http://www.apple.com/itunes/download/. If this does not
resolve the issue, try completely uninstalling iTunes and then reinstalling. Refer to the links
below.
• Removing iTunes for Mac OS X, http://support.apple.com/kb/HT1224
• Removing and reinstalling iTunes, QuickTime, and other software components for Windows
Vista or Windows 7, http://support.apple.com/kb/HT1923
• Removing and Reinstalling iTunes, QuickTime, and other software components for Windows
XP, http://support.apple.com/kb/HT1925