iPad General Troubleshooting 41
2010-04-30
Recovery Mode Restore
If iTunes cannot detect the device, or specic restore error appears, check connections. If the
issue persists, consider forcing the device into recovery mode.
If you cannot restore a device, even when using recovery mode, service or replacement may be
the appropriate option. Important: Make sure the customer is aware that all their media and
data will be erased.
Key Points
• Recovery mode loads only the rmware drivers necessary for iTunes to recognize the device.
• To force recovery mode, power o the device, and then connect it to a USB port on your
computer while holding down the Home button.
• If the device does not power o, try the reset process to power it o.
• If iTunes displayed an alert with an error code, see http://support.apple.com/kb/ts1275
before attempting the steps below.
Note: In certain situations, an iPad will automatically go into recovery mode after an update
or restore issue. If your device is already in recovery mode, you can attempt to restore using
iTunes.
To Perform Recovery Mode Restore:
Use the following steps to place your iPad into recovery mode. If the iPad is already in recovery
mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPad, but leave the other end of the cable connected to
your computer’s USB port.
2. Turn o iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider
appears, then slide the slider. Wait for iPad to turn o.
• If you cannot turn o iPad using the slider, press and hold the Sleep/Wake and Home
buttons at the same time. When the iPad turns o, release the Sleep/Wake and Home
buttons. Press and hold the Home button while reconnecting the USB cable to iPad.
Continue holding the Home button.
3. While pressing and holding the Home button, reconnect the USB cable to iPad. When you
reconnect the USB cable, iPad should power on.
Note: If you see the screen pictured below, let the iPad charge for at least ten minutes to
ensure the battery has some charge and then start with step 2 again.
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