iPad Symptom Charts — Power Issues 49
2010-04-30
Intermittent Power
Quick Check
Symptom Quick Check
• iPad won’t stay powered
on
• iPad powers on, then
crashes
• Display appears, then
iPad shuts down
• Unable to power on with
Sleep/Wake button
• Unexpected power o
1. Check for interference from a third-party accessory
(case or other accessory).
2. Check the Sleep/Wake and Home buttons. Are they
damaged, preventing the device from powering up?
3. Visually inspect iPad for any damage.
4. Check the 30-pin port for debris or corrosion.
5. Check applications. Try removing the suspect
application.
6. Probe whether the customer charges iPad using the
10W USB Power Adapter or another power source.
Other USB adapters will not provide enough power to
charge iPad.
7. Charge iPad battery
• Connect to a power outlet and charge with iPad
10W USB Power Adapter for 10 minutes
8. Make sure the iPad has the latest software updates
• Use iTunes to check for the latest version of the
iPhone OS.
9. Restart:
• Press and hold the Sleep/Wake button until a red
slider appears. Slide your nger across the slider to
turn o iPad.
• Turn iPad on by pressing and holding the Sleep/
Wake button until the Apple logo appears
• If you can’t Restart, Reset the iPad.
10. Reset:
• Press and hold the Sleep/Wake button and the
Home button at the same time for at least 10
seconds, until the Apple logo appears.
11. Go to Deep Dive.
Possible Causes:
To Next Page
Loading...
