Apple iPad - Page 52

iPad Symptom Charts — Power Issues 52
2010-04-30
Deep Dive
Check Result Action Code
Is issue caused by accidental
damage?
Yes • The issue is not covered
under warranty.
• Check for out-of-warranty
repair option.
No • Covered if under warranty
• Check for out-of-warranty
repair option.
F7A
Battery Will Not Charge
IMPORTANT: The USB port on a computer or other compatible accessories with charging
capability may not provide enough power to suciently charge iPad. This means that either it
may take unusually long to fully charge iPad, or the device may not charge at all. Additionally,
the battery gauge is approximate.
Quick Check
Symptom Quick Check
• Battery will not charge
• Battery charge icon
does not show fully
charged
• Not charging from 10W
USB power adapter
1. Probe whether the customer charges iPad using the
10W USB Power Adapter or another power source.
Other USB adapters will not provide enough power to
charge iPad.
2. Perform a visual inspection. Check cables, Dock, 30-pin
connector are clean and free of defects.
3. Charge iPad battery
• Connect to a power outlet and charge with iPad
10W USB Power Adapter for 10 minutes
4. Check iPad has the latest software updates
• Use iTunes to install the latest version of the
iPhone OS software
5. Restart:
• Press and hold the Sleep/Wake button until a red
slider appears. Slide your nger across the slider to
turn o iPad.
• Turn iPad on by pressing and holding the Sleep/
Wake button until the Apple logo appears
• If you can’t restart the device - Reset iPad. Press
and hold the Sleep/Wake button and the Home
button at the same time for at least 10 seconds,
until the Apple logo appears.
Possible Causes: