Apple iPad - Page 51

iPad Symptom Charts — Power Issues 51
2010-04-30
Frozen iPad
Symptom Quick Check
• iPad frozen at Apple logo
• Does not return to Home
screen after pressing Home
button
• Does not wake from sleep after
pressing Sleep/Wake button
• Unable to “Slide to Unlock” or
“Slide to Power O”
1. If there’s no video, verify that it has enough
charge to turn on. Connect iPad to the 10W USB
Power Adapter with the Dock Connector to USB
Cable. Charge for at least 10 minutes. Note: The
iPad 30-pin USB cable is interchangeable with the
iPod/iPhone 30-pin USB cable.
2. If the screen displays a red battery icon, let it
continue to charge until it turns on.
3. Check applications. If a single application is not
responding or freezes when it opens, force it to
close:
• Press and hold the Sleep/Wake button until
the red slider appears. When the red slider
appears, release the Sleep/Wake button
• Instead of dragging the red slider, press and
hold the Home button for six seconds
• If the device does not return to the Home
screen, see the steps below to restart.
4. Check if a third party case is being used and
causing the iPad to overheat and freeze.
5. Restart:
• Press and hold the Sleep/Wake button until
a red slider appears. Slide your nger across
the slider to turn o iPad.
• Turn iPad on by pressing and holding the
Sleep/Wake button until the Apple logo
appears
6. Reset:
• Press and hold the Sleep/Wake button
and the Home button at the same time for
at least 10 seconds, until the Apple logo
appears.
7. Restore:
• Restore iPad with iTunes. (This restores the
iPhone OS)
• If you can’t restore, go to Recovery Mode
8. Perform Device Firmware Update Restore.
Possible Causes: