Apple IPhone 3G Troubleshooting Guide

July 3, 2008 © 2008 Apple Inc. All rights reserved. APPLE NEED TO KNOW CONFIDENTIAL 070-2356 iPhone 3G Carrier Troubleshooting Guide Page 1
Headset jack
Receiver
Ring/Silent
switch
Camera
(on back)
SIM card tray
Volume
buttons
Touchscreen
Speaker
Dock connector
Home button
Sleep/Wake
button
Microphone
Application
icons
Status bar
What You Need
To use and test iPhone, you will need the following:
•
A wireless service plan with the carrier that provides iPhone service in your area.
•
Configure settings as described in the iTunes Settings section, below.
•
Wi-Fi Wireless Network.
•
Apple Dock Connector (30-pin) to USB Cable
•
Apple USB Power Adapter for iPhone
•
iPhone Headset with Mic
•
Anti-Static Brush
•
Compressed-Gas Duster (difluoroethane only) with straw nozzle
Note: Always follow usage instructions and avoid products with undue safety risks
•
SIM Eject Tool
•
iPhone Polishing Cloth
•
Lighted Otoscope or 4x Lighted Magnifying Glass (to check for Liquid Submersion
Indicator activation, and for dirt, debris, or corrosion)
iTunes Settings Prior to Testing
Important: To avoid the possibility of syncing the customers iPhone when connecting
to the test computer, verify that the “Disable automatic syncing for all iPhones” under
the iPhones tab in iTunes Preferences is selected.
iPhone 3G Carrier
Troubleshooting Guide
iPhone System Requirements
These are the minimum system requirements for a customer to use iPhone:
•
A wireless service plan with the carrier that provides iPhone service in your area.
•
A Mac or a PC with a USB 2.0 port and one of the following operating systems:
- Mac OS X version 10.4.10 or later.
- Windows XP Home or Professional with Service Pack 2 or later.
- Windows Vista Home, Premium, Business, Enterprise, or Ultimate edition.
•
Display resolution on your computer set to 1024 x 768 or higher
•
iTunes 7.7 or later, available at www.apple.com/itunes.
•
An Internet connection (broadband recommended).

Apple IPhone 3G Specifications

General

Processor	412 MHz ARM 11
RAM	128 MB
Rear Camera	2 MP
Operating System	iOS 2.0, upgradable to iOS 4.2.1
Dimensions	115.5 x 62.1 x 12.3 mm
Weight	133 g
Announced	2008, June
Status	Discontinued
Network	GSM / HSPA
2G bands	GSM 850 / 900 / 1800 / 1900
3G bands	HSDPA 850 / 1900 / 2100
Speed	HSPA 3.6/0.384 Mbps
GPRS	Yes
EDGE	Yes
SIM	Mini-SIM
GPU	PowerVR MBX Lite
Video	No
Selfie camera	No
Loudspeaker	Yes
3.5mm jack	Yes
WLAN	Wi-Fi 802.11 b/g
Bluetooth	2.0, A2DP
GPS	Yes, with A-GPS
Radio	No
USB	2.0
Sensors	Accelerometer, proximity
Stand-by	Up to 300 h
Talk time	Up to 10 h
Colors	Black, White
Release Date	2008, July
Display	3.5 inches, TFT, 320 x 480 pixels
Storage	8 GB, 16 GB
Battery	Li-Ion 1150 mAh, non-removable
Type	TFT