Apple iPod nano - Tips and Troubleshooting; General Suggestions

Tips and Troubleshooting
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Most problems with iPod nano can be solved quickly by
following the advice in this chapter.
The 5 Rs: Reset, Retry, Restart, Reinstall, Restore
Remember these ve basic suggestions if you have a problem with iPod nano. Try
these steps one at a time until your issue is resolved. If one of the following doesn’t
help, read on for solutions to specic problems.
Reset iPod nano. See “
•
General Suggestions,” below.
Retry with a dierent USB port if you cannot see iPod nano in iTunes.
•
Restart your computer, and make sure you have the latest software updates installed.
•
Reinstall iTunes software from the latest version on the web.
•
Restore iPod nano. See “
•
Updating and Restoring iPod Software” on page 69.
General Suggestions
Most problems with iPod nano can be solved by resetting it.
To reset iPod nano:
First, make sure iPod nano is charged. Then press the Sleep/Wake button and the B
Volume Down button for 6 seconds, until the Apple logo appears.
If iPod nano won’t turn on or respond
The iPod nano battery might need to be recharged. Connect iPod nano to a USB 2.0 B
port on your computer or to an Apple USB Power Adapter and let the battery recharge.
Look for the lightning bolt icon on the iPod nano screen to verify that iPod nano is
receiving a charge.
Note: The USB port on most keyboards doesn’t provide enough power to charge
iPod nano. Connect iPod nano to a USB 2.0 port on your computer.
Try the 5 Rs, one by one, until iPod nano responds. B
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