Apple iPod nano - Troubleshooting Connection and Playback

If you want to disconnect iPod nano, but you see the message “Connected”
or “Sync in Progress”
If iPod nano is syncing music, wait for it to complete. B
Select iPod nano in the iTunes device list and click the Eject ( B ) button.
If iPod nano disappears from the device list in iTunes, but you still see the “Connected” B
or “Sync in Progress” message on the iPod nano screen, disconnect iPod nano.
If iPod nano doesn’t disappear from the device list in iTunes, drag the iPod nano icon B
from the desktop to the Trash if you’re using a Mac. If you’re using a Windows PC, eject
the device in My Computer or click the Safely Remove Hardware icon in the system
tray and select iPod nano. If you still see the “Connected” or “Sync in Progress” message,
restart your computer and eject iPod nano again.
If iPod nano isn’t playing music
Make sure the earphone or headphone connector is pushed in all the way. B
Make sure the volume is adjusted properly. A maximum volume limit might be set. B
You can change or remove it in Settings. See “Setting the Maximum Volume Limit” on
page 30.
Make sure you’re using iTunes 10.0 or later (available at B www.itunes.com/downloads).
Songs purchased from the iTunes Store using earlier versions of iTunes won’t play on
iPod nano until you upgrade iTunes.
If you’re using the Apple Universal Dock, make sure iPod nano is seated rmly in the B
dock and make sure all cables are connected properly.
If you connect iPod nano to your computer and nothing happens
Make sure you have installed the latest iTunes software from B
www.itunes.com/downloads.
Try connecting to a dierent USB port on your computer. B
Note: A USB 2.0 port is recommended to connect iPod nano. USB 1.1 is signicantly
slower than USB 2.0. If you have a Windows PC that doesn’t have a USB 2.0 port, in
some cases you can purchase and install a USB 2.0 card.
iPod nano might need to be reset (see page B 64).
If you’re connecting iPod nano to a portable computer using the Apple Dock B
Connector to USB Cable, connect the computer to a power outlet before connecting
iPod nano.
Make sure you have the required computer and software. See “ B If you want to double-
check the system requirements” on page 68.
Check the cable connections. Disconnect the cable at both ends and make sure B
no foreign objects are in the USB ports. Then reconnect the cable. Make sure the
connectors on the cables are oriented correctly. They can be inserted only one way.
65
Chapter 11 Tips and Troubleshooting