6
24
Most problems with iPod shue can be solved quickly by following
the advice in this chapter.
The 5 Rs: Reset, Retry, Restart, Reinstall, Restore
Remember these ve basic suggestions if you have a problem with iPod shue. Try these steps
one at a time until the problem is resolved. If one of the following doesn’t help, read on for
solutions to specic problems.
•
Reset iPod shue by turning it o, waiting 10 seconds, and then turning it back on again.
•
Retry with a dierent USB 2.0 port if you cannot see iPod shue in iTunes.
•
Restart your computer, and make sure you have the latest software updates installed.
•
Reinstall iTunes software from the latest version on the web.
•
Restore iPod shue. See Updating and restoring iPod shue software on page 26.
If the status light glows red persistently or you hear the error message “Please use iTunes
to restore”
Connect iPod shue to your computer and restore it in iTunes. See Updating and restoring
iPod shue software on page 26.
If iPod shue won’t turn on or respond
•
Connect iPod shue to a high-power USB 2.0 port on your computer. The iPod shue battery
may need to be recharged.
•
Turn iPod shue o, wait 10 seconds, and then turn it on again.
•
You may need to restore iPod shue software. See Updating and restoring iPod shue
software on page 26.
If iPod shue isn’t playing music
•
iPod shue might not have any music on it. If you hear the message “Please use iTunes to sync
music,” connect iPod shue to your computer to sync music to it.
•
Slide the three-way switch o and then on again.
•
Make sure the earphone or headphone connector is pushed in all the way.
•
Make sure the volume is adjusted properly. A volume limit might be set. See Setting a volume
limit on page 20.
•
iPod shue might be paused. Try pressing Play/Pause (’).
Tips and Troubleshooting
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