Apple iPod shuffle (4th generation - Troubleshooting: Computer not recognizing iPod shuffle; Troubleshooting: Cannot sync songs or items

Chapter 6 Tips and Troubleshooting 25
If you connect iPod shue to your computer and nothing happens
•
Connect iPod shue to a high-power USB 2.0 port on your computer. The iPod shue battery
may need to be recharged.
•
Make sure you installed the latest iTunes software from www.itunes.com/download.
•
Try connecting the USB cable to a dierent USB 2.0 port on your computer. Make sure the USB
cable is rmly connected to iPod shue and to the computer. Make sure the USB connector is
oriented correctly. It can be inserted only one way.
•
iPod shue might need to be reset. Turn iPod shue o, wait 10 seconds, and then turn it back
on again.
•
If iPod shue doesn’t appear in iTunes or the Finder, the battery may be completely
discharged. Let iPod shue charge for several minutes to see if it comes back on.
•
Make sure you have the required computer and software. See If you want to double-check the
system requirements on page 26.
•
Try restarting your computer.
•
You might need to restore iPod software. See Updating and restoring iPod shue software on
page 26.
•
iPod shue may need to be repaired. You can arrange for service on the iPod shue Service &
Support website at www.apple.com/support/ipodshue/service.
If you can’t sync a song or other item to iPod shue
The song might have been encoded in a format that iPod shue doesn’t support. The
following audio le formats are supported by iPod shue. These include formats for audiobooks
and podcasts:
•
AAC (M4A, M4B, M4P) (8 to 320 kbps)
•
Protected AAC (from the iTunes Store)
•
Apple Lossless (a high-quality compressed format)
•
MP3 (8 to 320 kbps)
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MP3 Variable Bit Rate (VBR)
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Audible (formats 2, 3, 4, Audible Enhanced Audio, AAX, and AAX+)
•
WAV
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AA (audible.com spoken word, formats 2, 3, and 4)
•
AIFF
A song encoded in Apple Lossless format has near CD-quality sound, but takes up only about
half as much space as a song encoded in AIFF or WAV format. The same song encoded in AAC
or MP3 format takes up even less space. When you import music from a CD using iTunes, it’s
converted to AAC format by default.
You can automatically convert les encoded at higher bit rates to 128 kbps AAC les as they’re
synced with iPod shue. See Fitting more songs on iPod shue on page 16.
Using iTunes for Windows, you can convert unprotected WMA les to AAC or MP3 format. This
can be useful if you have a collection of music encoded in WMA format.
iPod shue doesn’t support WMA, MPEG Layer 1, MPEG Layer 2 audio les, or audible.com
format 1.
If you have a song in iTunes that isn’t supported by iPod shue, you can convert it to a format
iPod shue supports. For more information, open iTunes and choose Help > iTunes Help.