Apple iPod shuffle - Tips and Troubleshooting; The 5 Rs: Reset, Retry, Restart, Reinstall, Restore; Persistent Red Status Light or Restore Error; If iPod shuffle Wont Turn On or Respond

Tips and Troubleshooting
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Most problems with iPod shue can be solved quickly by
following the advice in this chapter.
The 5 Rs: Reset, Retry, Restart, Reinstall, Restore
Remember these ve basic suggestions if you have a problem with iPod shue. Try
these steps one at a time until the problem is resolved. If one of the following doesn’t
help, read on for solutions to specic problems.
 Reset iPod shue by turning it o, waiting 10 seconds, and then turning it back
on again.
 Retry with a dierent USB 2.0 port if you cannot see iPod shue in iTunes.
 Restart your computer, and make sure you have the latest software updates
installed.
 Reinstall iTunes software from the latest version on the web.
 Restore iPod shue. See “Updating and Restoring iPod shue Software” on page 33.
If the status light glows red persistently or you hear the error message “Please use
iTunes to restore”
Connect iPod shue to your computer and restore it in iTunes. See “Updating and
Restoring iPod shue Software” on page 33.
If iPod shue won’t turn on or respond
Connect iPod shue to a high-power USB 2.0 port on your computer. Your

iPod shue battery may need to be recharged.
Turn iPod shue o, wait 10 seconds, and then turn it on again.

You may need to restore iPod shue software. See “  Updating and Restoring
iPod shue Software” on page 33.
If iPod shue isn’t playing music
iPod shue might not have any music on it. If you hear the message “Please use

iTunes to sync music,” connect iPod shue to your computer to sync music to it.
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