MacBook Pro (13-inch) Symptom Charts — Startup and Power Issues 37
2010-09-14
4. Hold the Option (Alt) key
during startup and verify there
is a bootable hard drive shown
in Startup Manager. Choose
user hard drive. Does start up
from this drive work?
Yes System starting up from
user hard drive. Startup issue
resolved
No User hard drive not present
or does not start up from
this drive. Continue to nd
bootable device. Go to step 5.
5. Insert product OS install disc
in optical drive. Install disc
is bootable and should be
present in Startup Manager.
Can system start up from OS
install disc?
Yes Starts up from optical drive
- user hard drive not yet
bootable, go to step 8.
No Computer has no internal
bootable devices. Test
external startup devices.
Go to step 6.
6. Boot from a known-good
bootable copy of product OS
on a USB drive or network
server to start up and verify
internal mass storage devices
are available using System
Proler and Disk Utility.
Yes System started up from
external device and reports
data regarding internal SATA
devices. Go to step 7.
No No startup devices available.
Replace logic board.
M02
7. Troubleshoot optical drive
and optical drive cable with
cable reseat and known-
good part substitutions. Is
there a defective optical drive
component to replace?
Yes Cable reseat solved issue.
Go to step 8.
Defective optical drive cable
found and replaced.
Go to step 8.
X03
Defective optical drive found
and replaced. Go to step 8.
J03
No Replace logic board. M19
8. Use Disk Utility loaded from
OS install disc to verify if hard
drive is available on device list.
Is user hard drive listed in Disk
Utility?
Yes User hard drive available for
inspections and repair.
Go to step 10.
No Hard drive not present,
troubleshoot hard drive and
cable. Go to step 9.
To Next Page