MacBook Pro (13-inch) Symptom Charts — Startup and Power Issues 57
2010-09-14
4. Is the computer operating
normally?
Yes This could be related to
normal operation. Also
check for accidental damage
cause using kBase #CP161:
“SERVICE: Determining
and Quoting Accidental
Damage.”
No Please refer to best related
troubleshooting section. If
after inspecting the unit you
feel there is a possible safety
issue with computer or AC
adapter, please notify Apple.
Battery Leaking or Swollen
Quick Check
Symptom Quick Check
Battery Leaking or Swollen
• Trackpad button does not work
• Battery pack case has opened.
• Bottom cover cannot be
reinstalled
1. Check if the battery is covered under a repair
extension program.
2. Refer to kBase #CP165: “SERVICE: Notebook
Computer Battery and Adapter Screening
Process“ and use “Battery pack is visibly
deformed” case under section 2E. Use symptom
code P13.
Uncategorized Symptom
Quick Check
Symptom Quick Check
Uncategorized Symptom
• Unable to locate appropriate
symptom code
1. Verify whether existing symptom code applies to
the issue reported by the user. If not, document
reported symptom and send feedback to
smfeedback6@apple.com stating that a suitable
symptom code could not be found.
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