MacBook Pro (13-inch) Symptom Charts — Display 67
2010-09-14
Mechanical/Physical Damage
Quick Check
Symptom Quick Check
Mechanical/Physical Damage
• Broken glass
• Broken hinge
• Stripped screw/head
• Stripped screw boss
• Dent or scratch to chassis
1. Determine damage caused by user/technician
environment, accidental damage, or abuse.
2. Inform user/technician the failures are not
covered by Apple warranties. Refer to
http://www.apple.com/legal/warranty
Cosmetic Defects
Quick Check
Symptom Quick Check
Cosmetic Defects
• Cracked LCD
• Scorched or melted LCD
• LCD impact damage
1. Determine damage caused by user/technician
environment, accidental damage, or abuse.
2. Inform user/technician the failures are not
covered by Apple warranties. Refer to
http://www.apple.com/legal/warranty
Uncategorized Symptom
Quick Check
Symptom Quick Check
Uncategorized Symptom
• Unable to locate appropriate
symptom code
1. Verify whether existing symptom code applies to
the issue reported by the user. If not, document
reported symptom and send feedback to
smfeedback6@apple.com stating that a suitable
symptom code could not be found.
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