Apple MacBook Pro 13 inch - Mass Storage; Hard Drive Read;Write Issue

MacBook Pro (13-inch) Symptom Charts — Mass Storage 68
2010-09-14
Mass Storage
Hard Drive Read/Write Issue
Unlikely cause: LCD, speakers, fan, camera, microphone
Quick Check
Symptom Quick Check
Hard Drive Read/Write Issue
Bad Sector/Defective
Drive Formatting Issue
• Cannot save documents
• Read/Write error message
• Hang when accessing or
saving data
1. Boot from Install DVD. Verify S.M.A.R.T. status of
drive using Disk Utility.
2. Repair disk using Disk Utility.
3. Erase disk and reinstall Mac OS using Installer.
Deep Dive
Check Result Action Code
1. Start up from Restore DVD
and launch Disk Utility. Is hard
drive available for Disk Utility
to repair?
Yes Go to step 2.
No Go to step 3.
2. Did Disk Utility mount and
repair hard drive successfully?
Reseat hard drive if necessary.
Yes Restart computer.
Go to step 6.
No If computer has not been
veried with a known-good
hard drive, go to step 3;
otherwise, go to step 7.
3. Substitute a known-good
bootable hard drive, does
system start up to desktop?
Yes Reinstall user’s drive,
go to step 2.
No Continue to use known-
good bootable hard drive to
determine root cause.
Go to step 4.
4. After reseating hard drive SATA
and logic board connections,
does known-good hard drive
boot to desktop?
Yes Reinstall user’s drive,
go to step 2.
No Suspect hard drive SATA
cable, go to step 5.